Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
Experience in a food and beverage service role.
Hospitality Management or a related field.
Ability to work and communicate in a multinational environment.
Excellent oral and written skills in the local language.
Excellent oral and written skills in English.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Ability to use a professional, confidential, and ethical approach.
Ability to work in a safe, prudent, and organized manner.
Responsibilities
Serve food and beverages to guests in the assigned outlet while providing courteous, professional, efficient, and flexible service consistent with hotel standards and values to encourage sales and maximize guest satisfaction.
Adhere to hotel rules and regulations, including fire safety, hygiene, and HACCP requirements.
Maintain high product and service quality in the outlet.
Look for opportunities to generate more business in the outlet.
Report to the Assistant Restaurant Manager or Restaurant Manager.
Report for duty punctually in the correct, clean, and pressed uniform, with polished shoes and name tag, following hotel dress code and grooming standards and maintaining personal appearance and hygiene.
Perform all duties and tasks required at the outlet and undertake reasonable secondary duties assigned by the Department Head.
Maintain knowledge of all hotel services and products, and of food and beverage items offered by the assigned department.
Explain and upsell items offered by the department and offer alternatives.
Monitor operating supplies and equipment and reduce spoilage and wastage.
Keep the workplace and surrounding area clean and organized.
Perform established opening and closing procedures for the assigned outlet.
Handle guest inquiries courteously and efficiently; promptly report complaints and feedback to supervisors and ensure follow-up with guests.
Operate the existing point-of-sale system at the trained responsibility level assigned by the department.
Follow hotel policies on fire, hygiene, health, and safety.
Maintain good working relationships with staff in the assigned department and throughout the hotel.
Attend and contribute to staff meetings, departmental training, and hotel-initiated training.
Respond to departmental changes directed by hotel management and perform other reasonable assigned duties and responsibilities.
Assist with scheduled inventories of products and operating equipment.
Maintain and update restaurant guest history.
Maintain a legible, up-to-date reservation book.
Maintain and coordinate printing of restaurant menus.
Communicate with Guest Services and Concierge, Restaurant Reservations, other food and beverage outlets, In-Room Dining, and Banquet Service.
Desired Qualifications
Additional language skills are beneficial.
Identify with the employer's core values and demonstrate passion for food and beverage and European luxury, people orientation, an entrepreneurial approach, straightforwardness, responsibility, teamwork, analytical thinking, flexibility, reliability, tolerance, open-mindedness, and the ability to work under pressure.
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
The service team is well managed, having delegated the appropriate tasks to the team members.
A High quality of product and service is maintained in the outlet.
The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Responsible to Assistant Restaurant Manager / Restaurant Manager
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned.
Project at all times a positive and motivated attitude and exercise self-control.
Maintain and update the restaurants guest history.
Maintain a legible and up to date reservation book.
Maintain and coordinate the printing of the respective restaurant menus.
Maintain excellent communication to all related departments i.e
Guest Services and Concierge departments
Restaurant Reservations
All other F&B outlets, In Room dining and Banquet Service
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
To fill the position, the following is required:
Experience in an F&B service role. Hospitality Management or related field Ability to work and communicate in a multinational enviroment:
Local language – excellent oral and written skills.
English – excellent oral and written skills.
Additional language – beneficial.
Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organized manner.
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: