Manager – Fidelity and Operations

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off	• Paid Holidays
• 401(k) Matching	• Health Insurance
• Vision Insurance	• Life Insurance
• Health Savings Account	• Tuition Reimbursement
• Employee Discount	• Reduced Tuition Rates
• Disability Insurance	• Employee Assistance Program
• 401(k)	• Pet Insurance
• Dental Insurance	• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:
The Manager, Fidelity and Operations supports the GEO Care mission: to be the leading provider of innovative, outcome-based, rehabilitative and technology-enabled services. This position is responsible for overseeing the development of outcomes reports and ensuring that programs adhere to evidence-based principles. The position is also responsible for continuous program innovation to meet the evolving needs of our customer base and working in conjunction with Area Managers to implement operational  service delivery across the division.

Primary Duties and Responsibilities:

• The Manager, Fidelity and Operations is responsible for program innovations and  leading the program design efforts based on customer and market feedback.
• Ensures outcome reports are developed for each operation based on customer-defined  performance measures and organizational goals.
• The Manager, Fidelity and Operations collaborates with Research and Training teams  to analyze outcomes data and identify opportunities for program improvement.
• Supports Area Managers and Program Managers in the implementation and operation  of programs that adhere to evidence-based practices (EBP).
• The Manager, Fidelity and Operations monitors programmatic systems, policies, and  procedures to ensure operational effectiveness and continuous quality improvement.
• Works in conjunction with Area Managers to implement operational service delivery  and documentation functions across assigned states or regions.
• Drives continuous improvement in customer service, program performance, and  participant outcomes.
• Monitors and analyzes Youth Key Performance Indicators (KPIs) to support program  effectiveness and reporting.
• Facilitates and participates in youth-focused calls and meetings to promote program  consistency and quality.
• Coordinates and supports Compliance and Fidelity to ensure adherence to  organizational standards.
• Collaborates with implementation teams on new contract startup activities, including  software configuration and deployment.
• Supports specialized initiatives in collaboration with internal and external stakeholders.
• Supports Proposal team with program narratives for proposal development.
• Conducts and distributes literature reviews to support evidence-based program  development and innovation.
• Manages and completes special projects assigned by the Vice President of Non-Residential Centers.
• Performs other duties as assigned.

Qualifications

Job posting is anticipated to remain open until October 13th, 2026.

This position is fully onsite. No hybrid or remote opportunity is available. 

Minimum Requirements:

• Bachelor’s degree required in social welfare or related field. Master’s degree /or Ph.D. preferred.
• Five (5) years of experience in the development, operation and/or implementation of community-based programs. Knowledge of, or experience in, all positions within a non-residential center preferred.
• Must possess an extensive knowledge of reentry programming and evidence-based program research.
• Demonstrated experience in programming and project development.
• Demonstrated experience with leading and developing staff.
• Must have the necessary drive and ability to lead change to implement initiatives.
• Excellent written, verbal and interpersonal skills with all levels of employees.
• Demonstrated ability to build strong relationships with key business leaders and management, including Area Managers and key corporate support functions.
• Proven ability to manage multiple priorities while delivering high-quality results.
• 40% travel required with some work on weekends or evenings required.
• Strong analytical and collaborative skills, business planning and project management skills.
• Ability to travel with occasional overnight stays.
• Ability to work with computers and the necessary software typical to this field.