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Wave Mobile

Mobile money platform with free basics

HR and Facilities Lead

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeOuagadougou, Burkina FasoIn-person

About the Job

Requirements

  • At least 5 years of experience in a similar role, ideally at an international company.
  • A Master's degree or professional training in business administration, human resources, or another related field.
  • Knowledge of human resources information systems and willingness to learn Wave's HR systems.
  • Experience using Google Suite (Docs and Sheets) or Microsoft Office.
  • Strong organizational and time-management skills, with the ability to prioritize.
  • Ability to work autonomously with minimal guidance.
  • Strong collaboration, communication, negotiation, and interpersonal skills.
  • Ability to manage people and help team members grow.
  • Experience managing successful teams to achieve ambitious goals.
  • Ability to coordinate through proactive communication.
  • Ability to adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
  • Analytical approach to problem-solving.
  • Experience developing processes with minimal guidance and implementing them.
  • Solution-driven, detail-oriented approach with strong task follow-through.
  • Ability to understand and follow established priorities.
  • Flexibility to work irregular hours.
  • Work authorization in Burkina Faso.

Responsibilities

  • Plan and create strategies to achieve human resources objectives.
  • Provide expert professional advice to senior management on payroll, learning and development, employment law, human resources policy and best practice, and workforce development.
  • Develop employment policies in consultation with senior managers, executives, trade unions, staff, and partners.
  • Provide professional leadership, support, and development to human resources staff to increase knowledge, share best practices, and meet professional standards.
  • Review and improve employee programs, staff benefits, and packages.
  • Ensure company compliance with current regulations, professional standards, policies, procedures, and legislation.
  • Oversee the development and implementation of succession planning.
  • Implement continuous improvement initiatives focused on engagement and welfare, productivity, delegating human resources responsibilities to line managers, and leadership capability.
  • Ensure the organizational structure applies development principles appropriate to support future growth.
  • Design and lead a performance review program that supports continuous development for all employees.
  • Manage annual human resources budgets.
  • Build an organizational culture that reflects company values.
  • Promote inspirational leadership by demonstrating company values.
  • Communicate initiatives and programs that encourage delivery of company values.
  • Champion a high-performance culture focused on successful outcomes.
  • Create and oversee a diversity, equality, and inclusion plan aligned with company values, business strategy, and commitments.
  • Oversee the creation of employee training and development plans and ensure they meet a consistently high standard.
  • Ensure employee training requirements are managed and monitored.
  • Coach, mentor, and support senior colleagues in identifying strengths and development needs.
  • Build relationships with senior managers, executives, and trade union representatives to ensure the team perspective is represented in decision-making.
  • Manage and lead human resources business-unit functions and staff, including work priorities, budgets and staffing resources, strategic and policy issues, and organizational and staff management issues.
  • Manage staff records, including salary and benefits such as insurance, and employee transactions such as hires, promotions, transfers, performance reviews, and terminations.

Desired Qualifications

  • Experience in a similar role at an international company is preferred.

About the Company

Wave Mobile

Mobile money platform with free basics

Wave is a digital finance platform in Africa that offers free basic mobile money services, including deposits, withdrawals, and bill payments, targeting underserved populations without traditional banking access. The product is a mobile app that users can load with funds and use for everyday transactions; services are free at the point of use, with revenue coming from partnerships and value-added services. Wave differentiates itself by removing transaction fees to build a large user base and by focusing on financial inclusion across rural and remote areas, leveraging its founders’ remittance background (Sendwave) to expand reach. The company aims to build life-changing financial infrastructure to lift people out of poverty and to replicate the growth and impact mobile money has had in places like Kenya, all while operating with a fully remote, transparent, and skill-based compensation model.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$446.1M
Headquarters
Dakar, Senegal
Founded
2017

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