Digital Business Analyst @ SharkNinja

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

The Digital Business Analyst is an exciting role that will help to shape the digital future for our D2C customers.

You are pivotal in gathering and owning project requirements from end to end. You will be part of the Digital Delivery team and work closely with other professionals to build and contribute to an aggressive digital transformation across a wide-range of large-scale ecommerce systems.

A strong eye on innovation and detail -- always looking for the latest & greatest technical solutions available -- will serve you well in this role. As will your top-notch documentation and client facing skills.

Responsibilities include.

Own the relationship with clients & internal stakeholders.
Understand the wider customer, business, and stakeholder priorities.
Document business requirements through to launch and beyond.
Review and understand customer journeys and processes in order to recommend efficiencies.
Work with all stakeholders to generate and action in-depth Discovery Programs, from the initial research, conducting the sessions, and drafting the output from them.
Be the link between tech and business stakeholder.
Develop and execute data-driven strategies to drive growth and improve customer experience.
Conduct research and analysis to gather insights into industry trends, customer behavior, and competition.

Experience

2+ years experience as Business Analyst or Product Owner specializing in eCommerce
Expert level writing of Functional Specification (FSD / FRD)/ Business Requirement (BRD) Documents or user stories
CMS solutions
Optimization solutions
Microservices API
Comfortable comprehension of complex enterprise System Architecture diagrams
Comfortable with Technical Roadmap creation and maintenance
Comfortable with Process Modelling creation
Practical experience with Agile Methodologies and large-scale Delivery Management
3^rd Party management

This role is hybrid from our Needham, MA office (2-3x a week in office)

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

Lead us to be “RARELY SATISFIED”
Make things better each day; “PROGRESS OVER PERFECTION”
Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
Deliver something great; “WINNING IS A TEAM SPORT”
Be clear and honest, “COMMUNICATING FOR IMPACT”

Explore SharkNinja on our social channels:

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SharkNinja’s Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]