Account Manager
City Wide Facility Solutions Houston
Account Manager
City Wide Facility Solutions Houston
Facility management with scheduling 20+ services
City Wide Facility Solutions · Huntsville, United States · Full-time · Posted 2026-07-13
Salary: USD 50,000–105,000
Workplace: on_site
Department: Huntsville
City Wide Facility Solutions Huntsville is growing and we’re seeking a driven, client focused Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Essential functions:
· Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
· Formulate and manage an effective service strategy and schedule tailored to each client.
· Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics.
· Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary.
· Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
· Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly.
· Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
· Schedule each non-routine activity in client facilities.
· Notify sales executives of potential accounts in your territory, especially new construction.
· Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in North Alabama. The ideal candidate will have 2-3 years of account management experience. This position provides field support including – training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction.
4-year bachelors degree preferred
Company Provided Cell Phone
Car Allowance
PTO
HSA hybrid program
Referral Program
Apply at City Wide Facility Solutions
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Facility management with scheduling 20+ services
City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.
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