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Capgemini

Global consulting, technology services, outsourcing

Warranty & RMA Subject Matter Expert

Quality EngineeringConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A bachelor's degree in engineering, quality, manufacturing, operations, or a related technical discipline is required.
  • Strong experience within the automotive, mobility, original equipment manufacturer (OEM), Tier-1, or related engineering/manufacturing industry is required.
  • Hands-on experience with warranty management, Return Merchandise Authorization (RMA), product returns, or field-quality operations is required.
  • Experience leading returned-product investigations and failure analysis/root cause analysis is required.
  • Strong knowledge of structured problem-solving methodologies, including 8D, 5 Whys, root cause analysis, failure mode and effects analysis/failure mode, effects, and criticality analysis (FMEA/FMECA), and corrective and preventive actions, is required.
  • Understanding of automotive quality processes, including Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP), is required.
  • Experience interacting directly with OEM customers on warranty, quality, technical, or field-failure issues is required.

Responsibilities

  • Develop operational processes, warranty governance, key performance indicator (KPI) reporting, return-tracking mechanisms, and continuous-improvement initiatives to reduce warranty exposure and improve customer satisfaction.
  • Own returned-product investigations, establish RMA operations, and build warranty analytics and reporting.
  • Work with OEM customers, Product Engineering, Software Engineering, Program Management, Manufacturing, Supply Chain, Service Operations, and Quality teams to ensure timely investigation, disposition, and closure of warranty and field-return issues.
  • Assess and optimize end-to-end RMA processes and workflows.
  • Design scalable RMA/warranty processes with clear governance.
  • Drive process transformation and continuous improvement.
  • Lead end-to-end warranty return and RMA operations.
  • Serve as the primary customer interface for warranty issues, investigations, and escalations.
  • Manage RMA authorization, claim validation, product tracking, and case closure.
  • Ensure compliance with OEM warranty requirements.
  • Establish warranty processes, governance, procedures, and escalation frameworks.
  • Lead failure analysis, root cause analysis, 8D, no trouble found (NTF) investigations, and corrective actions.
  • Analyze warranty claims, returns, and field failures.
  • Support Weibull, reliability, and predictive analysis.
  • Develop warranty dashboards and reports.
  • Support implementation of warranty systems, define business requirements for RMA tools, and develop reporting and dashboard requirements.
  • Work with SAP, Power BI, product lifecycle management (PLM), and case-management systems.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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