Food & Beverage Service Expert
No salary listed
Junior
Johannesburg, South Africa
In Person
Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
- At least 1 year of related work experience.
- Read and visually verify information in a variety of formats, including small print.
- Stand, sit, or walk for extended periods, including an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Speak to guests and coworkers using clear, appropriate, and professional language.
- Complete appropriate safety training and certifications to perform work tasks.
- Follow procedures for serving alcohol, including Training for Intervention Procedures or Control Alcohol Risks Effectively.
- Record transactions in the MICROS system at the time of order.
- Process payment methods in accordance with accounting procedures and policies.
- Follow property control audit standards and cash handling procedures.
- Count the bank at the end of the shift, complete cashier reports, resolve discrepancies, drop off receipts, and secure the bank.
- Obtain the assigned bank, verify contracted monies, obtain required change, and keep the bank secure.
- Transport the bank to and from the assigned workstation following security procedures.
- Set up, organize, and maintain the cleanliness of the cashier workstation and its supplies, forms, and resource materials.
Responsibilities
- Report work-related accidents and injuries immediately to a manager or supervisor.
- Follow company and department safety and security policies and procedures to maintain a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions, or report them to management and safety or security personnel.
- Use proper equipment, wear appropriate personal protective clothing, and use correct lifting procedures as necessary to avoid injury.
- Follow property-specific procedures for emergencies, including evacuations, medical emergencies, and natural disasters.
- Follow policies and procedures for safe operation and storage of tools, equipment, and machines.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Maintain a clean, hygienic, and professional uniform, nametag, and personal appearance in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, and other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by supervisors.
- Address guests' service needs professionally, positively, and promptly.
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs by asking questions and observing their preferences, and act on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Listen to and respond positively to guest questions, concerns, and requests using brand- or property-specific processes to resolve issues and build trust.
- Engage guests in conversation about their stay, property services, and area attractions or offerings.
- Assist individuals with disabilities within guidelines, including providing requested escorts, explaining actions verbally, writing directions, moving obstacles, or offering access to Braille or TDD phones.
- Assist other employees to ensure proper coverage and prompt guest service.
- Discuss work topics, activities, or problems discreetly and quietly with coworkers, supervisors, or managers, avoiding public areas of the property.
- Support all coworkers and treat them with dignity and respect.
- Develop and maintain productive working relationships with employees and departments.
- Partner with and assist others to promote teamwork and achieve common goals.
- Comply with quality assurance expectations and standards.
- Maintain cleanliness of work and guest areas by clearing, collecting, and returning food and beverage items to the proper area.
- Maintain clean work areas throughout the day using clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to event type and service standards, including linens, glassware, china, and flatware, and ensure supplies meet quality standards.
- Pick up trays and clean tables as needed to maintain a clean dining area.
- Thank guests upon departure, invite them to return, and wish them a fond farewell.
- Retrieve and deliver food and beverage orders promptly.
- Communicate with guests, employees, and departments to ensure guest needs are met.
- Complete closing duties, including storing reusable goods, breaking down goods, cleaning equipment and areas, returning equipment to its proper location, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.
- Inspect china, glassware, and silver for cleanliness and presentation before use.
- Present an accurate check and process payment in accordance with cash handling and credit policies and procedures, including handling added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and beverage.
- Answer questions about menu selections and consult kitchen staff when clarification is needed.
- Communicate with the kitchen about food wait times, recooked orders, and product availability.
About the company
Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bethesda, Maryland
Founded
1927
Get referred to Marriott International
See people who can refer or advise you
Simplify's Take
What believers are saying
- Graduates get management training: Marriott's paid Voyage program lasts 12-18 months and includes departmental rotations at managed hotels.
- Long service earns travel rewards: eligible associates at Marriott-managed locations receive complimentary rooms after 25 years.
- Marriott earns beyond hotel stays: Chase and American Express co-branded cards generate fees linked to customer spending.
What critics are saying
- Security teams face mandated scrutiny: Marriott's FTC order requires independent assessments every two years for 20 years.
- Headquarters work requires office attendance: Marriott's HQ listing specifies regular in-person presence, including nearby candidates in remote roles.
- Franchise roles have separate employment terms: Marriott's HR conditions assign employment decisions solely to franchisees or their management companies.
What makes Marriott International unique
- MGM broadens casino resort access: Bonvoy members earn and redeem points at participating MGM Collection destinations.
- Autograph marks independent hotels individually: each joining property receives a unique number designed to reflect its personality.
- Business travel extends beyond rooms: Business Access by Marriott Bonvoy combines hotel, flight, rail and car booking.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Paid Holidays
- Meal Benefits
- Mental Health Support
- Professional Development Budget