Overnight Manager

Job Description

The Overnight Manager leads overnight Hotel operations, oversees the night audit process, and prepares the hotel for the next business day serving the needs of the business, our guests, and our colleagues by providing overnight leadership support for the Front Office, in coordination with Security, and other departments. This role is a blend of front office and security operations as well as financial oversight, ensuring the accuracy of the night audit process while maintaining exceptional guest service standards. The Overnight Manager plays a key role in preparing the hotel for the next business day and ensuring a seamless overnight experience. 

• Oversee overnight operations, ensuring service quality, standards, and guest expectations are consistently met
• Execute and manage the night audit process, ensuring all financial transactions are balanced, accurate, and properly documented
• Support all areas of the hotel during the overnight shift
• Perform all Front Desk duties as needed, ensuring smooth operations and setting the AM shift up for success
• Review arrivals in advance daily to become familiar with Notable Guests, special requirements, and potential challenges
• Maintain a strong understanding of Bell Staff, Call Center, and Concierge/Guest Services operations
• Analyze information and evaluate results to determine the best solutions and resolve issues efficiently
• Handle late arrivals, early departures, and overnight guest requests with professionalism and accuracy
• Ensure all guest folios, billing, and payment methods are accurate and compliant
• Generate and distribute nightly reports, highlighting key operational and financial insights
• Identify, investigate, and resolve discrepancies in financial records or guest accounts
• Maintain a visible presence in the lobby and guest areas to support guest needs overnight
• Communicate effectively with all departments, informing and updating key team members on relevant information in a timely manner
• Ensure a smooth transition between shifts with thorough handover notes and updates
• Utilize and ensure information is accurately recorded in the PRC to support seamless communication and follow-up with daytime teams
• Complete detailed and accurate guest incident reports, ensuring all relevant information is documented in a timely manner and escalated appropriately 

Qualifications

• Minimum of 2 years of experience in a front office leadership role
• Previous Front Office, Night Audit, or Accounting experience preferred 
• Demonstrated ability to manage both guest service and financial responsibilities
• Strong analytical skills with attention to detail and accuracy
• Effective communication skills, with the ability to provide clear and professional direction
• Proficiency with Property Management Systems and basic accounting practices
• Strong problem-solving skills and ability to work independently
• Ability to work a flexible schedule, including weekends and holidays, during overnight hours

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training