Customer Service Representative

Note to applicants: This role is located in the London, UK area.

Who You Are: 

As Nutrabolt’s Customer Service Representative - EMEA, you will support our Europe and MENA customers through order management, order entry, and international documentation submission. You will be responsible for providing an unmatched level of customer service to all of our corporate accounts daily.

What You're Good At:

• Supporting the corporate sales team with all order fulfillments, order management or related projects, and other tasks.
• Managing and maintaining corporate sales accounts within our ERP system ensuring the set-up and maintenance is timely and accurate.
• Assist in handling the input of direct sales order requests.
• Produce, manage, and submit needed international documentation required for customs clearance. Experience essential to this role from European and Middle East countries.
• Manage and process all return orders/credit orders for corporate/international accounts.
• Ensuring all shipment requirements are complete and communicated to the Logistics Team for order fulfillment within given time constraints.
• Ensuring external and internal customers receive world-class customer service including accurate and consistent communication.
• Tracking all customer requests, setting timelines, and holding all internal and external customers accountable for meeting the deadline.

What You Contribute: 

• 1-3 years of experience in the service industry, preferably with a FMCG company
• Detail oriented
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Service driven and enjoys meeting others’ needs daily
• Bilingual, trilingual, or multilingual is a plus
• Self-starter and can effectively manage time with little to no supervision
• Remains calm and can calm others in a frustrating or stressful environment
• Has a passion for the fitness industry and believes in what we do
• Ability to build strong internal/external relationships

In this position, your goals and KPIs will be focused around:

• Customer satisfaction
• On-Time In-Full (OTIF) delivery
• Order Cycle Time
• Out of Stock Management

Why Nutrabolt?

Wellness Benefits

Nutrabolt cares about our teammates’ physical, mental, and financial wellness by providing benefits like: competitive health insurance, life insurance, mental wellness programs, pension matching, and a Lifestyle Spending Account.

Lifestyle Perks

We offer competitive paid holidays and volunteer time off. 

Family Support 

We want you to reach your full potential at work by taking care of all loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.

Employment Type: Full-time

Work Environment: Hybrid, 2 days in office and 3 days remote.