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Capgemini

Global consulting, technology services, outsourcing

Transformation Manager

Business OperationsUpdated on Nov 14
Full-timeBengaluru, Karnataka, IndiaIn-person

About the Job

Requirements

  • 14–16 years of overall experience.
  • Strong experience managing large Application Maintenance and Service Delivery Management engagements and ITIL-based service operations.
  • Expertise in Generative AI, automation, AIOps, ZeroOps, Agentic AI, and industrialization frameworks.
  • A Lean Six Sigma mindset with demonstrated success in productivity improvement, cost reduction, and margin enhancement.
  • Experience in contribution margin management, return on investment tracking, business case development, and delivery economics.
  • Ability to influence C-suite executives, delivery leaders, and cross-functional teams in global, multi-technology environments.

Responsibilities

  • Lead productivity improvement initiatives across Application Maintenance and Service Delivery Management engagements using Generative AI, Agentic AI, automation, AIOps, ZeroOps, FMA, and Left Shift methodologies.
  • Identify and execute cost optimization, efficiency, and continuous improvement initiatives to enhance profitability and delivery economics.
  • Drive adoption of industrialized assets and services, ensuring asset utilization, return on investment realization, and change management across engagements.
  • Define, deploy, and govern AI-powered use cases and transformation programs to deliver measurable business outcomes.
  • Partner with delivery leaders, account teams, and client stakeholders to ensure key performance indicator and service-level agreement adherence, operational excellence, and transformation success.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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