Training Facilitator

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

As a Facilitator, you are the face of learning at The Farmer’s Dog for our Customer Experience associates. Reporting to the Senior Training Facilitator, you own the implementation of our learning experiences to ensure our Customer Experience associates are providing a world-class customer experience. You use your passion for facilitation to guide learners of all levels of expertise through appropriately challenging learning experiences. You actively performance manage and coach new hires, providing direct feedback and performance coaching to help trainees improve. You find ways to make learning fun, and use that as a north star to innovate our in-classroom experience. You will work alongside amazing Facilitators, who are looking for your feedback and will provide you feedback as well, so we all continue to improve as life-long learners! You are outgoing, personable, friendly, and fun. You thrive in ambiguity and find a way through, push others to do the same, and deliver a learning experience you are proud of!

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Deliver a world-class learning experience across our New Hire Training and Continuing Education initiatives through your expert facilitation skills
• Facilitate both In-Person and Virtual learning experiences to a variety of learners, varying in level of expertise
• Actively performance manage trainees and inspire them to improve
• Using our benchmarks for success and make informed decisions on an trainees performance, determining the appropriate action for each individual
• Provide a customized and contextualized experience experience to meet each trainee where they are
• Shadow and provide feedback to peer facilitators, and being open to receiving feedback so you can improve
• Be in tune with our learners, providing feedback and insights both ways to improve and advocate for our learning programs
• Be solutions oriented; Find clarity in ambiguity when receiving minimal instructions on your day to day job
• Support the Senior Facilitator and L&D leadership team by being delegate projects, joining a team to work through ADDIE, or owning tasks for other styles of projects
• Identify new and innovative ways to use physical and virtual spaces to improve our learning experiences
• Partner with others to play a huge role in the improvements of our learning experiences, providing actionable data and feedback to your partners
• Work in a small team environment to execute and evaluate our learning experiences
• Be an experienced professional in ADDIE
• Apply industry leading topics such as Adult Learning Principles, ADDIE, ROPES, Behavioral Learning Objectives, Mayer’s Principles of Multimedia Learning, Bloom’s Taxonomy, and The Kirkpatrick Model of Training Evaluation, to implement world-class learning experiences
• Find ways to innovate, improve, and inspire our learning program
• Stay updated on industry trends and technological advancements in facilitation

We're Excited About You Because

• Have world-class facilitation skills
• Are upbeat, inspiring, and approachable 
• Have experience using an LMS
• Are able to thrive in ambiguous situations & find clarity
• Have a keen eye for learning opportunities
• Have strong written and verbal communication skills
• Are effective at time management 
• Are detail-oriented and thorough
• Have experience with providing and receiving feedback
• Have 2+ years of experience in a customer experience role
• Have 1+ years of experience as a facilitator
• Willing to travel domestically

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Boca Raton
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. 

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com.