Data Entry and Transition Assistance Program Support Specialist - TAP

Job Description

ProSidian Seeks a Data Entry & Transition Assistance Program (TAP) Support Specialist | Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support [MFRC09009] for Administrative Support on a Exempt W2: No Overtime Pay Basis Administrative Specialist II in The CONUS - North Dakota Area Contract Contingent generally located across the CONUS - North Dakota Across The Midwest Region supporting a High-security Air Force installation in Minot, North Dakota supporting nuclear deterrence missions and providing administrative family readiness services.

We seek Data Entry & Transition Assistance Program (TAP) Support Specialist | Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support [MFRC09009] candidates with relevant Defense, And Security Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Defense, And Security Sector Clients such as MFRC. This as a Contract Contingent or Contract W-2 (IRS-1099) Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Functional Area / Swim Lane / Category Discipline Professional - Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support under Service Area (SA) | Functional Area / Swim Lane / Category Discipline: Administrative Support as a Data Entry & Transition Assistance Program (TAP) Support Specialist [Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Services] in the Defense, And Security Industry Sector focussing on Program / Project Management  Solutions for clients such as U.S. Air Force (USAF | M&FRC) | The United States Air Force (USAF), 5th Contracting Squadron | Military Family & Readiness Center (MFRC) at Minot AFB, North Dakota Generally Located In CONUS - North Dakota and across the Midwest Region (Of Country/World) Administrative Specialist II.

Accurate, secure Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support for the Military & Family Readiness Center (M&FRC) through services delivering efficient data entry and seamless transition assistance for military families:  M&FRC Customer Service & Program Administration | Front Desk Operations | TAP Program Support | Records & Data Management | Office Automation Support.  Provide front desk customer service and TAP administrative/data-entry support for the USAF Military & Family Readiness Center (M&FRC) at Minot AFB, ensuring accurate AFFIRST/TAP ACCESS recordkeeping, scheduling, correspondence, and compliant records management in accordance with AFI-36-3009, AFI 33-322, and local guidance.

RESPONSIBILITIES AND DUTIES

Accurate, secure Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support for the Military & Family Readiness Center (M&FRC) through services delivering efficient data entry and seamless transition assistance for military familie  Front Desk / Customer Service

•  Receive telephone calls and greet visitors; determine needs and route to appropriate staff.
•  Provide nontechnical program information on M&FRC services and TAP-related offerings using tact and courtesy.
•  Ensure customers complete required forms (e.g., Statement of Understanding) and maintain customer flow.

TAP Administrative Support & Scheduling

•  Maintain M&FRC Outlook appointment calendar; schedule TAP workshops and counseling sessions.
•  Track participant attendance, sign-in rosters, and suspense dates; follow up on routine requests.

Data Entry / Case Tracking

•  Perform data entry and updates in AFFIRST and TAP ACCESS (and related trackers) to maintain customer records.
•  Create/revise spreadsheets and reports; sort, calculate, and retrieve data for routine reporting.

Correspondence / Reporting

•  Prepare recurring and nonrecurring correspondence, reports, memos, letters, and forms.
•  Proofread/edit for grammar, spelling, punctuation, capitalization, and format.
•  Consolidate and finalize information from files/systems for reports per established procedures.

Mail / Publications / Directives Processing

• Review and process incoming/outgoing correspondence and electronic messages; establish suspense dates.
• Screen mail/messages for action, referral, reroute, or handling; download/distribute forms/publications.

Records Management (Primary Record Custodian)

• Establish, maintain, purge, and dispose of records/files IAW AFI 33-322 and Air Force Records Disposition Schedule.
• Maintain file plans; post publications/technical orders; control reference materials and check-out.
• Turn over government-owned records upon contract completion; ensure awareness of FOIA/Privacy Act.

Office Automation / Technical Support

•  Use multiple office automation applications to produce documents, charts, and presentations.
•  Assist with developing training aids and provide hands-on training; perform basic troubleshooting.
•  May create elementary macros to streamline tasks and instruct others on their use.

Security / Property Accountability

•  Safeguard government property; secure facilities/equipment at close of business; follow physical security rules.
•  Comply with Minot AFB access requirements (TASS/network access, background check, base passes).

Administrative Support For Military & Family Readiness Center (M&FRC)

•  Support the Transition Assistance Program (TAP) through scheduling and participant tracking
•  Maintain accurate electronic and paper records
•  Serve as the first point of contact for service members and family members
•  Support reporting and compliance requirements
•  Greet and assist clients at the M&FRC front desk
•  Perform data entry into TAP and Air Force systems
•  Schedule TAP workshops and individual counseling sessions
•  Maintain sign-in logs, attendance records, and case files
•  Answer phones and route inquiries appropriately
•  Prepare routine correspondence and reports
•  Ensure privacy and confidentiality of client information

The role(s) are located in the Midwest Region, at or near CONUS - North Dakota.  Initially identified Work Site Address (Administrative Specialist II:  165 Missile Ave, Minot AFB, ND 58704

Qualifications

Desired Qualifications For Data Entry & Transition Assistance Program (TAP) Support Specialist | Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support [MFRC09009] (MFRC09009) Candidates:

Experience (Typical)

• 1–3 years administrative support, front desk, customer service, and/or data entry experience.
• 6–12 months experience supporting a customer-facing office with scheduling, correspondence, and records.

Education / Experience Requirements / Qualifications

• Minimum:  High School Diploma or GED.
• Preferred:  Associate degree or coursework in Business Administration, Office Administration, or related field.

Other Requirements

• Ability to obtain/maintain network access via TASS (includes background check and required training).
• Ability to obtain base vehicle pass and comply with Minot AFB security/safety requirements.
• Ability to work with sensitive information; follow Privacy Act/FOIA considerations for records.

This position aligns with functional and technical requirements in the Defense and Security Sector and Data Entry & Transition Assistance Program (TAP) Support Specialist Candidates principally support Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Functional Area / Swim Lane / Category Disciplines.

Skills Required

Primarily focused on Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services initiatives and aligned with Administrative Support activities Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support Functional Area Activities. 

• Microsoft Office proficiency (Word, Excel, Outlook); working knowledge of Access.
• Data entry accuracy; spreadsheet/database maintenance and report generation.
• Grammar, spelling, punctuation, capitalization, and document formatting.
• Records and file manage

Competencies Required

• Attention to detail and quality control (data accuracy, document review).
• Professional communication (oral/written), tact, courtesy, and discretion.
• Organization and time management (suspense tracking, multitasking, prioritization).
• Customer-focus and public relations mindset.
• Integrity and confidentiality (handling protected information).
• Adaptability and continuous learning (AFFIRST/TAP ACCESS proficiency).
• Teamwork and collaboration with counselors/program staff.
• Compliance orientation (AFIs, desk guides, local policies).

Ancillary Details Of The Roles

• Role #1 – M&FRC Primary Record Custodian / Office Automation Power User
• Serves as the primary Record Custodian for M&FRC; maintains file plan and ensures compliant disposition.
• Builds/maintains trackers (Excel/Access) and produces routine metrics for leadership/program reporting.
• Assists in developing training aids; provides hands-on training to staff; may build simple macros.
• Provides first-line troubleshooting and coordinates issues as needed per local IT processes.
• Background Check and Drug Testing: ProSidian reserves the right to require background checks, including criminal, employment, education, and licensure, as well as credit and motor vehicle checks, as applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions.

Background Check and Drug Testing:

• ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc., as well as credit and motor vehicle checks when applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions.

Other Details

• Non-personal services support role for USAF M&FRC at Minot AFB, ND (5th Contracting Squadron).
• Services required to commence August 1, 2025; base period with option years per solicitation/PWS.
• The government provides workspace, workstation, computer with internet, phone, and utilities; the contractor is responsible for labor/transportation and keeping the assigned area clean/ordered.
• All records produced/maintained are government property and must be turned over upon contract completion unless otherwise stated.
• Network access is via TASS; background check and training required.

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Additional Information

As a condition of employment, all employees must meet the requirements of their roles: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and support all business development and other efforts on behalf of ProSidian.

Eight ProSidian Global Competencies

1. Personal Effectiveness – The ability to manage tasks, time, and relationships efficiently, achieving consistent, impactful results.
2. Continuous Learning – Ongoing pursuit of knowledge, skills, and adaptability to remain relevant, competent, and professionally competitive.
3. Leadership – Inspiring, guiding, and motivating others toward shared goals, fostering accountability, collaboration, and strategic organizational success.
4. Client Service – Delivering responsive, high-quality solutions that address client needs, build trust, and strengthen long-term partnerships.
5. Business Management – Coordinating people, processes, and resources to achieve strategic objectives, operational efficiency, and sustainable organizational performance.
6. Business Development – Identifying, pursuing, and securing growth opportunities through strategic relationships, market insight, and innovative solutions.
7. Technical Expertise – Applying specialized knowledge, analytical skills, and practical experience to solve complex problems with accuracy.
8. Innovation & Knowledge Sharing (Thought Leadership) – Generating creative solutions, sharing insights, and influencing industry direction through expertise, collaboration, and continuous improvement.

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word; proficient with Adobe Acrobat, data analytics tools, and Visio; and able to quickly learn other tools as needed.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word; proficient with Adobe Acrobat, data analytics tools, and Visio; and able to quickly learn other tools as needed.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors.
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together.
• Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference.
• Willingness - to constantly learn, share, and grow, and to view the world as their classroom.

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights - Your health and well-being are vital to ProSidian. We invest in employees to support health and work-life balance. Our Employee Benefits Program promotes your health and well-being, including benefits for Full-Time Employees.

• Competitive Compensation: The pay range is competitive and includes health benefits, pre-tax employee benefits, and incentives. The company contributes a fixed dollar amount each month to the selected medical and dental plans, with the contributions deducted pre-tax.
• Group Medical / Dental / Vision Health Insurance Benefits: ProSidian partners with providers to offer eligible employees a range of medical and dental plans, including high-deductible health plans and PPOs, as well as plans for high and low vision.
• 401(k) Retirement Savings Plan: The 401(k) Retirement Savings Plans let eligible employees save for retirement with various investment options and support from a financial planner. It operates as a pre-tax Safe Harbor plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees can use PTO for vacations, doctor's appointments, or personal events.  These benefits include 2 weeks of vacation, three sick days, 10 ProSidian holidays, and government holidays.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that provide eligible employees with a comprehensive Flexible Spending Account (FSA) Plan and associated tax benefits.
• Purchasing Discounts & Savings Plans: We aim for your financial success with a Purchasing Discounts and Savings Plan via the Corporate Perks Benefit Program, offering eligible employees discounts on everyday products and services.
• Security Clearance: Due to the nature of our consulting engagements, a security clearance is necessary for engagement teams managing sensitive work in the Federal Marketplace.  Security clearance is a valuable asset in your professional portfolio, enhancing your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian can offer up to $5,000 for referrals who stay employed for 90 days, based on candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting work, performance incentives are tied to each new client that employees assist in pursuing and supporting.
• Flexible Spending Account: FSAs let you pre-tax cover eligible healthcare and daycare costs. You estimate your annual expenses and allocate part of each paycheck to your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can choose supplemental life insurance.  D&D covers death or dismemberment resulting solely from an accident.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to offer income protection during your recovery from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian is an equal opportunity employer that evaluates qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected traits. All data is kept confidential in accordance with EEO standards. The company supports the Hiring Our Heroes Program and the "I Hire Military" Initiative, inviting all applicants—veterans included—to apply. Our core value, "HONOR ABOVE ALL," highlights integrity, overcoming obstacles, and pursuing excellence. To apply, visit https://ProSidian.com/careers/ or send your resume, salary expectations, and job title/code to careers @ ProSidian.com. Only qualified candidates will be considered. Please ensure your subject line is clear and appropriately structured.  Application – [Job Title] – [Job Ref Code] – [Your Full Name].

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