Social & Community ServicesCase Management & Advocacy
About the job
Requirements
Experience working with diverse groups of people.
Ability to take initiative, work independently, and collaborate with the team.
Ability to respectfully translate a variety of real-life situations into the Medicaid framework.
Fluency in spoken and written English and Spanish.
Certification as an Indiana Navigator.
Certified Application Counselor certification is required; training is provided.
Ability to perform prolonged periods of time in front of a computer.
Must be able to verify identity and eligibility to work in the United States.
Responsibilities
Assist patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
Maintain certification as an Indiana Navigator.
Assist patients in accessing in-house affordability resources.
Assist patients in accessing health care financial assistance programs through Goshen Health.
Participate in community events to educate people about CAPS & Maple City’s navigator services.
Maintain accuracy, completeness, confidentiality, and integrity in all documentation.
Document patient contact and services in the electronic medical record, using telephone encounters, encounter notes, and other appropriate documentation methods.
Perform other duties that support shared team goals and organizational priorities, as assigned.
Coordinate and follow up with members of the care team as needed to support patient access and continuity of care.
Desired Qualifications
An associate degree, especially in social work or a related field.
Description
Job Summary
CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.
The Health Care Navigator contributes to the mission and values of CAPS & Maple City by supporting patients and non-patients in accessing affordable health care.
Duties and Responsibilities
Assists patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
Maintains certification as an Indiana Navigator
Assist patients in accessing in-house affordability resources.
Assist patients access health care financial assistance programs through Goshen Health
Participates in community events to educate people about CAPS & Maple City’s navigator services
Maintains a high level of accuracy, completeness, confidentiality, and integrity in all documentation.
Documents patient contact using electronic medical record
Documents patient interactions and services provided in the electronic medical record (EMR
Utilizes telephone encounters, encounter notes, and other appropriate EMR documentation methods to accurately capture patient contacts and services.
Performs other duties that support shared team goals and organizational priorities, as assigned.
Coordinates and follows up with members of the care team as needed to support patient access and continuity of care.
Performs other duties that support shared team goals and organizational priorities, as assigned.
Requirements
Required Skills and Abilities
Experience working with diverse groups of people
Ability to take initiative, work independently, and collaborate with the team
Ability to respectfully translate a variety of real-life situations into the Medicaid framework
Fluently bilingual: English/Spanish; oral and written
Effective interpersonal skills
Education and Experience
Associate degree strongly preferred, especially in social work or related field
Ability to perform prolonged periods of time in front of a computer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
We are required by federal law to verify identity and eligibility to work in U.S.
What We Offer
Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
Opportunities for professional development and growth
A supportive and inclusive workplace culture
The chance to make a meaningful impact on the healthcare experience in our community
How to Apply
To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.
Equal Opportunity Employer
CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.
This position may be funded by the Rural Health Transformation Program. This Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.