ACT Ops Associate
Amazon
ACT Ops Associate
Amazon
Sells products online and rents cloud computing
Following SOP and other requirement to validate data/information provided by customer.
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.
Key job responsibilities
2+ years working experiences
Work at flexible schedule/shift/work area, including weekends, nights, and/or holidays if needed
Good at MS Office applications (Excel, Word, Outlook).
Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently.
Customer oriented mindset, have a sense of urgency in completing all departmental and personal goals
Willing to take additional duties/tasks assigned by leadership as business related services and products continue to expand.
Good written/read communication skills in English
About the team
The ACT operations team is a team of customs brokers managing the import duty requirements of FBA and external products. We have INLT LLC in US (a subsidiary of Amazon) and 3rd party customs broker in EU & UK, responsible for filing customs entries for goods.
We are the provider of choice for industry-leading customs and trade services for universal importers and exporters, bringing value to traders by simplifying processes, ensuring accuracy, reducing costs, and providing a one-stop suite of trusted solutions.
- Experience performing accurate data entry and analysis
- Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment
- Speak, write, and read fluently in English
- Bachelor's degree in logistics, transporation, supply chain, or business
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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