Front Desk Agent

Description

Description

Avion Hospitality is seeking a welcoming, enthusiastic, and service-oriented Front Desk Agent to join the team at Cameo Beverly Hills, a distinctive luxury hotel within Hilton's prestigious LXR Hotels & Resorts collection.

Located just moments from Rodeo Drive, Cameo Beverly Hills blends Old Hollywood glamour with modern sophistication and personalized hospitality. The 138-room hotel features beautifully redesigned accommodations with private balconies, an inviting pool deck, distinctive dining at Zampo, the stylish Silhouette Lounge, and the Starlight Ballroom with panoramic views of Los Angeles.

At Cameo Beverly Hills, we believe memorable guest experiences begin with genuine connections and thoughtful service. We are looking for an individual who takes pride in making guests feel welcomed, valued, and cared for throughout their stay.

At Avion Hospitality, our values of Trust, Transparency, and Results guide our commitment to our guests, employees, ownership partners, and each other.

Position Summary

The Front Desk Agent is responsible for greeting and registering guests, providing outstanding guest service throughout their stay, and settling guest accounts upon departure.

Primary responsibilities include managing guest check-ins and check-outs, making and modifying reservations, operating the hotel telephone system, and providing concierge-style assistance. The Front Desk Agent delivers attentive, courteous, and efficient service before arrival and throughout each guest's stay while supporting room revenue and occupancy objectives.

The ideal candidate is a positive, detail-oriented, and service-driven individual who communicates effectively, works well under pressure, and enjoys collaborating with others to create an exceptional guest experience.

Required Qualifications

• High school diploma or equivalent required; college coursework in a related field preferred.
• Previous experience in a hotel or related field preferred.
• Positive, upbeat personality with a genuine desire to deliver outstanding guest service.
• Strong multitasking, organizational, and problem-solving skills, with excellent attention to detail.
• Ability to communicate information and ideas clearly and effectively.
• Ability to evaluate situations, exercise sound judgment, and select appropriate courses of action quickly and accurately.
• Ability to remain professional and effective in stressful or high-pressure situations.
• Strong listening skills and the ability to understand and resolve concerns raised by guests and coworkers.
• Ability to work with financial information, perform basic arithmetic, and accurately process numerical information.
• Ability to read, understand, and write basic instructions, correspondence, and communications.
• Proficiency in Microsoft Office applications and the ability to learn hotel front desk systems.
• Understanding of hotel operations, guest services, and hospitality terminology.
• Ability to contribute to a positive, enjoyable, and collaborative work environment.
• Flexibility to work varying schedules, including evenings, nights, weekends, and holidays, based on hotel needs.

Compensation & Benefits

• Hourly Pay: $ 26-28/Hour
• Comprehensive Health Benefits: Medical, dental, and vision insurance options to support you and your eligible dependents.
• 401(k) Retirement Plan: Retirement savings opportunities with company matching contributions.
• Paid Time Off: Competitive vacation and sick time, along with holidays, to encourage work-life balance.
• Hotel Travel Benefits: Access to hotel associate travel programs, including eligible Hilton team member rates and Avion Hospitality travel privileges, subject to program guidelines.
• Career Growth & Development: Professional development, training, and advancement opportunities within Avion Hospitality's growing portfolio.
• People-First Culture: A collaborative, supportive environment built on our core values of Trust, Transparency, and Results, where ideas are valued, achievements are celebrated, and associates are empowered to make an impact.

Requirements

Physical Requirements & Work Environment

• This position operates primarily in an indoor hotel environment.
• Extended periods of standing and frequent walking are required.
• Frequent use of computers, keyboards, and front office equipment is expected.
• Regular verbal communication and listening are essential to assisting guests and coordinating with fellow associates.
• Occasional pushing, pulling, and lifting of items weighing up to 10 pounds may be required.
• The position requires a flexible schedule based on hotel operational needs.

Reasonable Accommodation: Avion Hospitality is committed to providing reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable federal, state, and local laws. The essential functions of this position may be performed with or without reasonable accommodation.

Requirements

Guest Service & Front Desk Operations

• Greet and welcome all guests approaching the front desk in a friendly, warm, and professional manner.
• Provide attentive, courteous, and efficient service throughout the guest experience.
• Handle guest check-ins and check-outs accurately and efficiently.
• Answer guest inquiries regarding hotel services, facilities, and hours of operation.
• Provide information and recommendations regarding restaurants, transportation, entertainment, and local attractions.
• Handle guest requests for information, mail, messages, and other assistance in a timely and courteous manner.
• Maintain a professional appearance and grooming standards in accordance with hotel requirements.

Reservations & Hotel Systems

• Make, modify, and manage room reservations while obtaining all necessary guest information.
• Maintain knowledge of room rates, packages, special promotions, in-house groups, and restricted dates.
• Follow established procedures for quoting room rates and processing reservations.
• Operate the front desk computer system and related hotel technology accurately and efficiently.
• Maintain proper operation of the telephone switchboard and follow established service standards.
• Coordinate the logging and delivery of guest packages, mail, and messages as needed.
• Maintain familiarity with hotel policies, house rules, and hospitality terminology.

Property Knowledge & Guest Assistance

• Maintain current knowledge of Cameo Beverly Hills' amenities, services, and facilities.
• Stay informed about hotel events, local attractions, and activities in the surrounding area.
• Provide guests with accurate information to enhance their experience.
• Assist with the delivery of guest items, including luggage, messages, packages, amenities, and other requested items as needed.

Teamwork & Communication

• Establish and maintain positive communication and teamwork with fellow associates and other hotel departments.
• Approach interactions with guests and coworkers in a friendly, service-oriented manner.
• Use appropriate two-way radio etiquette when communicating with other associates.
• Assist coworkers in other areas of the hotel as needed to support daily operations.
• Contribute to an enjoyable, respectful, and collaborative work environment.

Safety, Standards & Operational Support

• Comply with Avion Hospitality policies, procedures, standards, and regulations to support safe and efficient hotel operations.
• Maintain regular attendance in accordance with assigned schedules and hotel needs.
• Remain familiar with emergency procedures and provide assistance when required.
• Maintain a clean, organized, and safe work area, including supporting overall hotel cleanliness and safety.
• Perform other reasonable duties as assigned to support hotel operations and guest satisfaction.