Wholesale Customer Service Specialist

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Wholesale Customer Service Specialist – Wrangler - Various Languages (details below)

Location: Nottingham / UK

Kontoor Brands is a global lifestyle apparel company, with a portfolio of one of the world's most iconic denim brands: Wrangler®. We design, manufacture and distribute superior high-quality products that look good and fit right, giving people around the world the freedom and confidence to express themselves.

Wrangler® has represented genuine style and comfort since it first started making jeans in 1947. Rooted in the American West, the brand blends a rich legacy of cowboy cool with a commitment to unmatched quality and timeless design.

We’re growing and we’re looking for someone who can grow with us. A colleague who loves denim and want to join our multi-cultural, diverse and inclusive workforce! 

What’s the scope?

As our Wholesale CS Specialist you will work proactively in order to deliver excellent service to a group of customers in terms of:

• order management;
• deliveries;
• follow up of claims & returns;
• support wider team as and when required

through clear and concise communication, in line with policies & procedures as defined in our Customer Service manual. 

As our Wholesale CS Specialist you will;

• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships with Customers ensuring they are informed of new products, special actions, available stock and more.
• Liaise with internal stakeholders such as the Credit Department to ensure all queries are resolved, the Planning Department to ensure full and on time coverage of orders, and the DC/Logistics to ensure special handling is carried out correctly, delivery time is respected along with transport lead-times or claims.
• Ensure timely communication, in-line with customer expectations and brand objectives, highlighting any risk or opportunity.
• Handle and resolve all issues ensuring best interest of both the Customer and Company is kept at heart.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Authorise sundry credit notes for commercial reasons (i.e. discount and price discrepancies, shortages and lost in transit) strictly following the company’s guidelines and rules.
• Highlight any problems/errors regarding all issues related to Key Accounts, informing all parties involved.
• To keep direct contact with Key Accounts, promptly providing them with any needed information about their orders, shipments, DC closures, etc.

Skills for Success:  

• Customer service experience
• Experience of working within our industry would be an advantage
• Language skills; native or fluent speaker in Polish / Norwegian / Danish / Swedish / Spanish / German language plus English   
• Analytical Skills; Well organised, methodical and accurate
• Good knowledge of Microsoft office, intermediate excel skills would be an advantage.
• Excellent communication (verbally & writing) and problem-solving skills,
• Customer orientated
• Ability to work as part of a team
• High level of attention to detail

We offer: 

We value trust, transparency and focus on collaboration and team work. We live by our clear Purpose, Mission & Values where we strive for continuous innovation & cutting-edge sustainable technology; 

We offer competitive benefits, perks and personal development opportunities;

• Casual Denim dress code in the office and outside of work
• Discounted plan for train and public transportation
• Discount on our brands; Wrangler®
• HealthShield Cash Plan
• Pension Plan
• Life insurance

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.