Position Summary

TheService Technician isa key representative of the NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician perform various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will managecustomer relationships, sell parts and service programs, prepares customer proposalsand other duties.

Job Duties

All NTM stakeholder, employees, and customers, are safe

Represents NTM when servicing customer machines on the telephone, and when needed traveling to the customer location

Evaluates customer service request and prepare proposals at NTM and customer location

Makes real time decisions and/or makes recommendations on how to best serve the customer to the service manager

Perform in-plant and on-site, training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer

Proactively sells NTM services, e.g., training,adjustments, repairs, spare parts, maintenance agreements

Uses NTM Business System, CRM, and Cases to prepare proposals, manage customer relations ships, and to manage customer service issues

Other duties as assigned

Requirements

Education

A high school diploma or GED preferred,technical school or military experience a plus

Experience & Skills

At least 5 years’ experienceinbuilding and/or servicing portable rollforming systems or manufacturing/processing machinery isstrongly preferred
Ability to troubleshoot and repair machine control systems
Proven ability to work directly with customer to solve their problems and to be paid for the work
Must be a team player able to effectively work at all levels of an organization
Must be highly reliable, trustworthy, honest, and commitment oriented
Experience with CRM and case management systems preferred
Requires solid written and verbal communication skills
Overall PC literacy (Microsoft Office) isrequired
Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks
Must successfully complete a criminal background check, physical, drug screen and E-verify

Travel

Travel for this position is frequent; approx. 20%

Additional information

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 1200 employees and 40 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment
A real Work life/ Home life balance
Growth and Development Opportunities including a Lifelong Learning Career Path
Humble, Hungry, Smart Culture
Market Competitive Salaries
Free Virtual Doctor visits with $0 copay (Teledoc)
Tuition Reimbursement

Mazzella Core Values:

Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk

Lifelong Learner – routinely acquire new skills and capabilities that bring value

Humble – lack excessive ego or concerns about status; emphasize the Team over self

Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Smart – common sense about people, good judgement, and intuition around their impact on group dynamic

EOE/Drug Free Workplace

Mazzella Companies

Service Technician

About the Job

Requirements

Responsibilities

Desired Qualifications

Requirements

Additional information

About the Company

Mazzella Companies

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