Building Services Shift Manager

Job Description

The Role:

The Building Services Shift Manager is responsible for leading a hands on shift operation to ensure the warehouse remains safe, compliant, fully operational, and well maintained. This role involves prioritising workloads, allocating tasks, and providing di rect support to engineers and technicians. The postholder will respond to breakdowns and urgent facilities issues, ensuring timely resolution and effective communication across both Operations and Facilities teams. Acting as the first point of escalation for all facilities related technical issues during shift, the Building Services Shift Manager will ensure repairs are completed to the required standard, risks are appropriately managed, and any significant concerns the Site Facilities Manager and Building Services Manager.

Responsibilities:

• Lead and supervise a team of Engineers and Support Technicians on shift.
• Plan, prepare and lead engineering projects and works, providing technical input where required.
• Manage team attendance, absence and overall shift performance.
• Develop and manage team rotas in collaboration with other Shift Managers.
• Allocate and prioritise daily workloads, including reactive tasks, planned maintenance, and operational support.
• Ensure the team clearly understands shift priorities, safety expectations, and required standards of work.
• Act as the first escalation point for all facilities and maintenance issues during shift.
• Provide coaching, guidance, and ongoing support to Engineers and Technicians.
• Conduct and document regular 1:1 meetings with team members.
• Support the scheduling and assignment of work across the team.
• Carry out engineering duties across electrical, mechanical, and building services (MEP).
• Coordinate response to breakdowns, defects, and site issues, including equipment faults, leaks, lighting, doors, welfare facilities, and yard maintenance.
• Ensure all temporary repairs, make safe actions, and permanent fixes are completed effectively and to standard.
• Escalate major faults, recurring issues, or high risk concerns to the Building Services Manager
• Maintain accurate records of all job updates within relevant systems and shift handover logs.
• Administer and utilise departmental systems and software effectively.
• Support and develop the team to operate efficiently within a fast paced - retail warehouse environment.
• Maintain strong working relationships through effective communication and a professional, collaborative approach.
• Support the wider Facilities team and contribute to overall departmental objectives.
• Carry out quality checks and spot inspections of completed work.
• Identify and implement opportunities for improved ways of working.
• Monitor contractor activity, ensuring work is completed safely, to scope, and with minimal disruption.
• Communicate contractor activities to Operations where impacts may occur.
• Escalate contractor performance issues, delays, or safety concerns to the Site Facilities Manager.
• Provide cover for the Building Services Manager when required.
• Promote team wellbeing and seek additional support where necessary.

Qualifications

• Significant experience within a warehouse or large scale site environment, managing both planned and reactive maintenance.
• Strong background in electrical or mechanical engineering (typically 10+ years).
• Relevant technical qualification (e.g. Level 3 NVQ, City & Guilds, HNC/HND in Electrical, Mechanical or Plumbing).
• Up to date electrical knowledge, including 18th Edition (preferred).
• Working knowledge of health and safety legislation (IOSH/NEBOSH or equivalent).
• Proven experience in maintenance operations, including contractor management, fault escalation, shift planning, and operational communication.
• Experience managing asset lifecycle, including refurbishment and replacement of end - of -life equipment. 
• Strong knowledge of building services and equipment such as MHE, conveyors, dock doors, HVAC, lighting, plumbing, fire systems, and BMS.
• Experience using CAFM systems, BMS, and Microsoft Office 365.
• Demonstrated ability to lead and manage teams in a fast paced environment including administration responsibilities.
• Ability to communicate technical information clearly to non technical stakeholders.
• Flexible approach to working patterns, including overtime and on- call rota cover where required.
• Proactive. adaptable, and solution focused, with the ability to work under pressure and respond to changing prorities.
• Self motivated and resilient, with the ability to sustain high performance over extended periods.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.