IBEX

Biotech company: antibodies and gene therapy

IT Systems Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMuntinlupa, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

At least 2 years of desktop support experience, or a combination of education/certifications and experience.
Experience supporting desktops, laptops, handheld devices, and some remote voice/data infrastructure.
Experience working in a large, fast-paced call center environment utilizing voice over Internet Protocol technology.
Advanced knowledge of Windows XP and Windows 7.
Good understanding of Active Directory, Group Policy Objects, and software deployment.
Must be able to interface with clients at all levels.
Must be able to partner effectively and build relationships with key internal business clients and supporting staff.
Must be willing to travel and be assigned in different locations.
Must be willing to work the graveyard shift, work overtime, and be on call.

Responsibilities

Receive and respond to workflow requests in the form of trouble tickets through the Remedy ticketing system.
Identify problem trends as they emerge, reduce the overall number of problems through effective root cause analysis, and implement long-term fixes.
Install, relocate, troubleshoot, repair, and perform preventative maintenance on desktop devices and software applications.
Organize and address assigned tickets in appropriate priority order.
Drive site-level implementations of new PC hardware, application rollouts, and client-specific ramp activities related to the desktop.
Support corporate IT at the site by addressing issues with voice and data infrastructure.
Analyze, evaluate, and prioritize the workload of PC technicians in the region.
Ensure the quality of PC support delivery for the assigned region.
Manage IT inventory and assets for the assigned region.
Develop site-level standard operating procedures and supporting documentation with minimal supervision.
Use a consensus approach to drive site-wide changes and initiatives.
Proactively address site-level issues with an appropriate sense of urgency.

Desired Qualifications

A+ certification is an advantage.
MCDST certification is desired.
Current MCSE certification is highly desirable.

Overview

Responsible for IT inventory/asset management for assigned region.

Responsibilities

Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
• Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
• Organizes and addresses assigned tickets in appropriate priority order.
• Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
• Analyze, evaluate, and prioritize workload of pc techs in your region.
• Accountable for all pc support delivery quality for assigned region.
• Responsible for IT inventory/asset management for assigned region.
• Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.

Qualifications

At least 2 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
• Experience working in a large, fast paced, call center environment utilizing VOIP technology.
• Advance knowledge of Windows XP and Windows 7.
• Good understanding of Active Directory, GPO’s, and software deployment.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
• Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
• Uses consensus approach to drive site wide changes and initiatives.
• Highly proactive; addresses site level issues with appropriate sense of urgency.
• Applicant must be willing to travel and be assigned in different locations
• Applicant must be willing to work on Graveyard shift, render Overtime and be on-call

About the Company

IBEX

Biotech company: antibodies and gene therapy

Ibex Biosciences focuses on discovering, validating, and producing biotechnology solutions for health and ecological challenges. Its product portfolio includes therapeutic antibodies, gene therapy, and stem cell programs, as well as diagnostic antibodies for Immunohistochemistry (IHC) to improve biopsy accuracy. The company advances its products by conducting exploratory R&D on projects that may not yet be validated in public research, then develops and commercializes these technologies through licensing, partnerships, and direct sales to healthcare and research institutions. A key differentiator is Ibex’s diversified, internally driven pipeline and its mix of therapeutics and diagnostics, alongside active engagement in grant funding and patenting. The company’s goal is to bring proprietary biotech innovations to market to enhance patient outcomes and health-related research, addressing significant cancer-related and other health challenges.

Company size: 1-10
Company stage: Early VC
Total funding: $4.2M
Headquarters: North Bethesda, MD
Founded: 2015

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