Member Services Specialist - Contract

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are hiring Temporary Part-Time Member Services Specialists for our Evo Call Centre team! This is a fully remote work from home opportunity with a contract ending September 30, 2027.

As a Member Services Specialist, you'll play an important role in creating positive member experiences by solving problems, answering questions, and helping members navigate everything from account issues and bookings to claims-related support.

This is more than a traditional customer service role. You'll work across multiple areas of the business, collaborate with teams throughout Evo, and help keep our members moving. If you're someone who enjoys helping people, thrives in a fast-paced environment, and loves finding solutions, we'd love to hear from you.

Who You Are

• You genuinely enjoy helping people and creating great experiences.
• You're calm under pressure and can confidently handle challenging conversations.
• You lead with empathy, curiosity, and a solutions-focused mindset.
• You're organized, adaptable, and comfortable juggling multiple priorities.
• You enjoy figuring things out and finding practical solutions to complex issues.
• You're a strong communicator who can build trust with members, vendors, and teammates.
• You're comfortable working independently while staying connected to a collaborative team.
• You embrace change and enjoy being part of a growing, evolving business.

What You'll Do

• Support members across phone, email, chat, and other communication channels.
• Help resolve member questions, concerns, and account-related issues with care and efficiency.
• Take ownership of escalated situations and work toward positive outcomes for both members and the business.
• Support day-to-day operational activities including billing, registrations, reimbursements, open rentals, reporting, and account maintenance.
• Assist with claims-related processes, including reviewing incident information, communicating with members, and supporting administrative follow-up.
• Partner with internal teams including Fleet, Claims, Operations, and Member Experience to resolve issues and improve service delivery.
• Support vendors and external partners when needed.
• Contribute ideas and feedback that improve processes and enhance the member experience.
• Assist with special projects, campaigns, and initiatives that support Evo's growth and success.
• Help ensure every member interaction reflects the Evo brand and experience.

What You Bring

• At least 2 years of experience in customer service, member support, contact centres, or similar service-focused environments.
• A passion for delivering exceptional service and building positive relationships.
• Strong verbal and written communication skills.
• Experience handling complex customer situations with professionalism and sound judgment.
• Excellent organization, prioritization, and time management skills.
• Strong problem-solving and critical-thinking abilities.
• The ability to work effectively in a fast-paced environment where priorities can shift quickly.
• Experience using CRM systems and other customer support tools.
• A typing speed of at least 40 WPM.
• Knowledge of the Greater Vancouver area is considered an asset.
• Flexibility to support a business that operates 24 hours a day, 7 days a week.

The hourly rate range for this position is $24.82 to $31.03 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

Shape your future with us. We’ve got you covered.

• Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.

• At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.

• Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

• You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.

• You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.

• You’ll become a BCAA member, with access to the great deals and discounts that go along with it.

• We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.

• And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].