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Digital Realty

Global data center REIT with interconnection

Customer Success Manager

Full-TimeUpdated on 10/23/2026
$95k - $130k/yr
Senior
Bachelor's
Seattle, WA, USA+8 moreMore locations: San Francisco, CA, USA | Los Angeles, CA, USA | Miami, FL, USA | Dallas, TX, USA | Hillsboro, OR, USA | Ashburn, VA, USA | Charlotte, NC, USA | Atlanta, GA, USA
In PersonApproximately 20% travel.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • A bachelor's degree in Business, IT, Engineering, or a related discipline, or equivalent relevant customer relationship experience.
  • A minimum of 5 years of experience in a customer-facing role within a service organization, preferably in utilities, data centers, IT, or telecommunications.
  • Experience in service management, ideally supporting complex or international customers; ITIL qualification and experience are preferred.
  • Experienced-level product and technical knowledge, problem-solving capability, cross-functional collaboration, and stakeholder management appropriate for strategic, less-complex customer accounts.
  • Ability to work effectively with Operations, Implementation Services, Sales, Finance, segment teams, customers, and potential integrators in a matrixed environment.
  • Working knowledge of Digital Realty products, services, value propositions, and mission-critical infrastructure components, with the ability to build and maintain that knowledge.
  • Strong analytical and problem-solving skills, including the ability to break complex issues into manageable components, identify underlying causes, and distinguish critical details from less relevant information.
  • Interpersonal, written, verbal, listening, reporting, and organizational skills, with the ability to communicate clearly and sensitively across stakeholder levels.
  • Ability to travel approximately 20% of the time.
Responsibilities
  • Own overall post-sales customer health across client engagement, service management and SLA attainment, financial health including aged debt and churn risk, and product utilization and awareness.
  • Lead regular customer service reviews using reporting aligned with contractual requirements and Digital Realty standards, and communicate organizational, product, system, process, and policy changes.
  • Track contractual SLA performance, review and validate potential service penalties, and coordinate customer communication during and after Red events so key internal and customer stakeholders remain appropriately informed.
  • Partner with Implementation Services to support post-sales onboarding for new deployments and introduce customers to Digital Realty products and services.
  • Document enhanced customer operational requirements in Customer Playbooks and ensure relevant internal teams understand and act on those requirements.
  • Identify at-risk renewals and potential churn, and drive awareness and coordinated action across accountable internal functional teams.
  • Coordinate post-RFS customer audits through successful completion and close the loop on customer listening posts and survey detractors with timely follow-up.
  • Manage service-related escalations and complaints from recording through escalation, resolution, and confidential handling.
  • Identify and drive service improvements through accountable functional teams and process owners while contributing to the Operations Management Team and Global Customer Success community.
  • Follow applicable Quality Management, Environmental, and Health and Safety responsibilities.
Desired Qualifications
  • ITIL qualification and experience.
  • Experience in utilities, data centers, IT, or telecommunications is preferred.
  • Experience supporting complex or international customers is preferred.

About the company

Digital Realty Trust owns and operates a global portfolio of data centers that it leases to cloud providers, enterprises, and service firms. It makes money mainly from long-term leases of space, ranging from wholesale and hyperscale capacity to retail colocation, plus growing interconnection services that link customers to clouds and networks inside its facilities. The company differentiates itself with a large global footprint, a history of strategic acquisitions, and a strong focus on sustainability and renewable energy to fund its projects. Its goal is to provide a scalable, interconnected digital infrastructure platform that supports customers’ multi‑cloud needs and data workloads while expanding its own portfolio and services.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Austin, Texas

Founded

2004

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Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 29% to $1.9 billion, and FFO guidance increased.
  • September 2026 Blackfuel and LAX12 deals expand AI and subsea monetization.
  • Nairobi NBO2 opened in 2026, adding 6.4MW and lifting the campus above 14MW.

What critics are saying

  • Oakland lawmakers proposed a 45-day data-center moratorium on September 21, 2026.
  • RBC's September 29, 2026 conference flagged permitting, power, and financing constraints.
  • Grid delays and AI power scarcity strand Digital Realty's $7.8 billion Northern Virginia bet.

What makes Digital Realty unique

  • Digital Realty's PlatformDIGITAL and ServiceFabric connect 300+ facilities and 800+ data centers globally.
  • Its carrier-neutral campuses attract cloud, network, and subsea customers seeking private connectivity.
  • Global land-and-power access enabled 2026 wins in Marseille, Kansas City, Singapore.

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Benefits

  • Professional Development Budget
  • Wellness Program

Growth & Insights and Company News

6 month growth

7%

1 year growth

10%

2 year growth

10%
Yahoo Finance
Oct 26th, 2026
Four REITs to build wealth over 10 years: Realty Income, Prologis, Digital Realty and Welltower

Four real estate investment trusts (REITs) could help investors build wealth over the next decade by raising rents, filling vacancies or leasing to new customers, according to MoneyLion. Investors can gain through dividends and share-price growth. Realty Income was 98.8% occupied at the end of the second quarter of 2026. Most of its leases make tenants pay property taxes, insurance and maintenance, leaving more rent for monthly dividends. Prologis reported a 22.3% rise in starting cash rents on new and renewed warehouse leases in the same quarter. Digital Realty's signed data-centre leases that had not yet begun were expected to add $1.4 billion in annual base rent. Welltower's senior-housing net operating income rose 20.5%. Risks include higher borrowing and labour costs, power shortages and competition. Purchase price still matters.

X Corp.
Oct 18th, 2026
See all the replies.

See all the replies. Post. * Hunterbrook @hntrbrkmedia Crews at a data center construction site in Georgia unearthed incendiary white phosphorus late last year. Police sent in a bomb squad. The site: a former Army dump near Atlanta, where Digital Realty ($DLR) is building a $3 billion data center campus. 12:03 PM · Oct 18, 2026· 25K Views 4 * Hunterbrook @hntrbrkmedia 1h Hunterbrook Media's investment affiliate, Hunterbrook Capital, does not have any positions based on this thread at the time of publication. Positions may change at any time. Full disclosures on its website. 1 Hunterbrook @hntrbrkmedia 1h The white phosphorus was found on the western side of the property, in an area that will sit under the planned data center building, according to a letter an environmental consultant sent to Georgia regulators on Digital Realty's behalf. 1 Hunterbrook @hntrbrkmedia 1h Digital Realty told Hunterbrook that crews excavated a 100-by-100-foot area, 8 feet deep, and recovered five 30-gallon drums of material containing white phosphorus. It says the drums were sent to a permitted hazardous waste facility. 1 Hunterbrook @hntrbrkmedia 1h The company also said that "work in the area where the material was initially discovered was stopped immediately upon the discovery of the material" and that "there were no reported injuries." No other munitions and explosives of concern have been encountered since the white 1 Hunterbrook @hntrbrkmedia 1h White phosphorus is used in smoke and incendiary munitions. Human Rights Watch and Amnesty International have considered their use in civilian areas a war crime. The letter to EPD says its presence here "is assumed to be associated with historical Army disposal operations." 1 Hunterbrook @hntrbrkmedia 1h From 1941 to around 1980, the Army dumped everything from gas masks to sewage sludge on the 97-acre Fort Gillem parcel Digital Realty bought for $120 million. In 2000, workers found a burn pit with lead up to 25,000 mg/kg. In 2009, they found drums labeled as TCE, a carcinogen. 1 Hunterbrook @hntrbrkmedia 1h The Army's 2023 property transfer report also warned of buried expended ordnance. Anyone who finds suspected unexploded munitions must stop work and call police. That's what happened with the white phosphorus, which turned out to be still combustible. 1 Hunterbrook @hntrbrkmedia 1h Digital Realty says it expects to spend more than $100 million on site remediation and environmental work. Satellite images reviewed by Hunterbrook show construction is continuing. 00:07 1 Hunterbrook @hntrbrkmedia 1h For neighbors, white phosphorus isn't the only worry. Pamela Felder said she bought her "forever" home less than a mile from the site. She said blasting there earlier this year felt like somebody picked her home up and dropped it back down, leaving cracks in her and her 1 Hunterbrook @hntrbrkmedia 1h A contractor's schedule lists 67 days of rock blasting at the site from early December 2025 through late February, plus 38 more days marked "overblast." 1 Hunterbrook @hntrbrkmedia 1h Felder complained to the blasting contractor, Maine Drilling & Blasting. She said an inspector the company sent out diagnosed the cracks as "settling." 1 Hunterbrook @hntrbrkmedia 1h "Blasting-related damages claims were thoroughly evaluated using pre-blast surveys and geotechnical monitoring. Following that review, it was determined that the damages claims were not the result of site activities," a Digital Realty spokesperson told Hunterbrook. 1 Hunterbrook @hntrbrkmedia 1h Read the full investigation here: Building a Data Center on a Toxic Army Munitions Dump From hntrbrk.com 1 * Midwestern Investor @Minnvestor 33m Gangster move by the city tbh. Zone the site so "there's nothing we can do," then sit back and watch $120M change hands knowing DLR will be forced to clean it up. City will collect the property taxes either way

InfraSale
Oct 17th, 2026
JD Property plans UAE logistics joint venture with Digital Realty.

JD Property plans UAE logistics joint venture with Digital Realty. October 17, 2026 JD Property is set to establish a logistics joint venture in the UAE, collaborating with US-based Digital Realty. This venture includes plans for a data center and warehouse development, highlighting the growing demand for logistics and data infrastructure in the region. InfraSale's audience should note the increasing investment in data centers as part of broader logistics strategies. data centers investment land development

IDCNOVA
Oct 16th, 2026
Digital Realty tops out second data center in Seoul, South Korea.

Digital Realty tops out second data center in Seoul, South Korea. 16 Oct 2026 By: IDCNOVA Region: East Asia Digital Realty has reached a significant construction milestone on its second data center development in South Korea, topping out the ICN11 facility in Seoul as the company expands its footprint in one of Asia's most dynamic digital infrastructure markets. The topping out ceremony, announced this week, marks the completion of the structural framework for the facility, which is now scheduled to become operational by the second half of 2027. The project was first announced in 2021, when Digital Realty acquired a land parcel in Gurae-dong, Gimpo City, in northwest Seoul. The 64MW facility is set to span nearly 1 million square feet (92,903 square meters), making it a substantial addition to the company's regional capacity. Originally, the facility had been targeted to come online by the first half of 2023, but the timeline was subsequently adjusted. In a statement, the company framed the milestone in broader terms: "The topping out isn't just a construction milestone; it's a powerful symbol of what happens when incredible teams come together to build something bigger than any one of us could achieve alone." Digital Realty is collaborating with a consortium of construction and engineering firms on the project, including DPR Construction, DL E&C Co., Turner & Townsend, and Heerim Architects & Planners. The new development complements Digital Realty's existing presence in Seoul, where it currently operates ICN10, also known as Digital Seoul 1. That ten-story facility, announced in 2019 and brought online in 2022, offers up to 12MW of IT capacity across 132,000 square feet (12,265 square meters) of floorspace. The substantial capacity increase represented by ICN11 underscores the accelerating demand for data center infrastructure in South Korea, driven by cloud adoption, AI workloads, and the country's position as a regional technology hub. The topping out of ICN11 signals continued confidence in Seoul's data center market, where competition among domestic and international operators has intensified in recent years. As hyperscalers and enterprises seek to secure capacity in tier-one Asian markets, Digital Realty's expanded presence positions the company to capture growing demand for high-density, scalable infrastructure in the region.

Ratopati
Oct 11th, 2026
Locals protest Google's $15 billion AI data center in Andhra Pradesh.

Locals protest Google's $15 billion AI data center in Andhra Pradesh. Agency October 11, 2026 New Delhi. Residents' protests have increased against the giant artificial intelligence (AI) data center worth $15 billion that the American technology company Google is building in Andhra Pradesh, India. They have expressed concerns that the project will strain water and electricity resources, damage the environment, and create relatively few jobs. The jungle and agricultural land are being cleared for the data center to be built in Visakhapatnam. This project, which will be Google's largest data center outside the United States, is being promoted by India as a key part of its ambitious plan to expand its technology sector. Local farmer Chandala Sadamma said it was sad to see only red soil where her mango and cashew trees used to be. She said that although she received compensation of more than $82,000 for two acres of land, the experience of losing the land was bitter. "A company came and took our land without any respect. We accepted it," said 50-year-old Sadamma. Visakhapatnam is considered suitable for setting up a data center as it is the entry point of the undersea internet cable connecting India with Singapore. Alexander Smith, Google's Head of Infrastructure and Energy for Asia-Pacific, said the investment is a decades-long commitment and that the interests of the local community will also be prioritized. The Andhra Pradesh government has stated that in addition to compensation, new housing is being built and handed over to families affected by the project. Concerns Over Water and Jobs Governments and technology companies worldwide are investing heavily in data centers needed to operate AI systems. However, protests are occurring in various countries over the impact of such centers on the environment and local resources. Activists in Andhra Pradesh have demanded a halt to the construction of new data centers in the state until an independent environmental and social impact assessment is released. Gutta Rohit of the local campaign group Human Rights Forum questioned the rationale of building in India when such centers could be established in countries like the United States. Google has stated that it will use advanced air-cooling technology instead of water at the Indian center. The state government has also put forward a plan to establish six nuclear power plants with a capacity of 1.2 gigawatts to meet the growing electricity demand. However, local residents are concerned about water availability. Shopkeeper Gubbula Ramnamma said that the residents of Visakhapatnam are already struggling with water scarcity. According to Google, the data center will generate local economic activity worth $688 million annually. The company expects to support around 4,200 jobs during construction and create hundreds of technical jobs once operational in 2028. The state government estimates that the project will create 188,000 direct and indirect jobs. Rohit said that locals will not get enough employment opportunities from such capital-intensive industries. According to him, investment is needed in labor-intensive industries that create a large number of jobs. Meanwhile, a joint venture of Reliance Industries, Brookfield, and Digital Realty also plans to invest $11 billion to build another AI data center in Visakhapatnam. Local real estate agents said that land prices have increased by more than 45 percent since the city's development plan was announced. Although about 20 percent of the world's total digital data is generated in India, it accounts for only about three percent of the world's total data center capacity, according to government data. Therefore, the government is attracting large technology companies by offering incentives such as tax breaks. Visakhapatnam environmental activist EAS Sharma has demanded an independent audit of the water required for the data center. "Many civilizations have disappeared due to water scarcity," he warned.