JP Morgan Chase

Runs a consumer bank and an investment bank

Lead Site Reliability Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$156.8k - $215kIn-person

About the Job

Requirements

Formal training or certification in site reliability engineering concepts and at least 5 years of applied experience.
Demonstrated experience using enterprise-authorized artificial intelligence capabilities to improve site reliability engineering workflows, including incident investigation support and knowledge capture, with strong validation practices and awareness of data sensitivity.
Ability to evaluate artificial-intelligence-assisted operational recommendations for correctness and risk, define team usage guardrails, and ensure outcomes meet resiliency and security expectations.
Leadership experience across Production Support, Production Management, site reliability engineering, and Technology Operations teams, delivering stable and resilient production services.
Experience supporting Front Office Sales users and Sales Execution platforms in high-availability, time-sensitive environments.
Strong knowledge of Rates, Credit, foreign exchange, Repo, and/or SPG workflows, including RFQs, pricing, execution, booking, market data, and trade lifecycle processes.
Ability to assess complex, cross-domain production issues and drive end-to-end resolution using systems thinking and problem-solving.
Experience leading major incidents, coordinating across teams to restore service rapidly and drive root-cause remediation.
Track record of partnering with Application Development, Product, Sales, and business stakeholders to improve reliability, service quality, and operational maturity.
Expertise in observability and service management, including Dynatrace, Splunk, Geneos, Grafana, and ITIL Incident, Problem, Change, and Availability management.
Verbal and written communication skills and people leadership.

Responsibilities

Lead the Production Management team supporting Sales Execution platforms across Rates, Credit, FX, SPG, and Repo, setting direction, priorities, and performance expectations.
Own stability, availability, resiliency, and end-to-end operational performance of business-critical Sales platforms, with accountability for outcomes.
Serve as a senior escalation point during critical incidents, driving triage, coordination, and recovery actions aligned to business impact.
Develop a deep understanding of Sales Execution workflows, including RFQ, pricing, execution, booking, market data, and trade lifecycle, to anticipate risks and improve support effectiveness.
Partner with Sales, Trading, Product, Application Development, Operations, and Infrastructure to improve platform stability, user experience, and operational efficiency.
Advise Front Office Sales stakeholders and provide concise, business-focused communications during incidents and key initiatives.
Drive operational consistency and service maturity through standardization, governance participation, service reviews, and disciplined integration of new capabilities into the support model.
Lead reliability improvements using systems thinking and root-cause practices; expand site reliability engineering adoption through observability, monitoring, automation, and operational analytics; and improve supportability with engineering teams.
Manage incidents, problems, and changes, including major incident response, root-cause analysis and remediation, and ensuring changes meet readiness standards for testing, monitoring, and resiliency and disaster-recovery validation.
Use enterprise-authorized artificial-intelligence capabilities to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Lead reuse-first adoption of artificial-intelligence-assisted reliability workflows across software development lifecycle and toolchain practices, including continuous integration and continuous delivery quality checks, test and validation automation, and operational readiness, ensuring traceability, auditability, resiliency, and security controls.

Desired Qualifications

Extensive experience supporting electronic Sales Execution platforms in Capital Markets environments, ensuring high availability and business-critical performance.
Deep knowledge of Rates, Credit, FX, Repo, and/or SPG workflows, supporting trading and sales execution needs.
Ability to support a broad portfolio of Sales technology applications and manage operational risk and prioritization across multiple platforms.
Experience integrating support teams and standardizing operating models across multiple application groups to improve consistency and service maturity.
Track record of partnering directly with Front Office Sales teams to support client-facing electronic execution services and deliver business-focused outcomes.
Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform; automation and scripting using Python, Shell, PowerShell, Ansible, or Terraform; and modern distributed platforms including containers, microservices, Kubernetes, or OpenShift.

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank, Production Management team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

Lead the Production Management team supporting Sales Execution platforms across Rates, Credit, FX, SPG, and Repo, setting direction, priorities, and performance expectations.
Own stability, availability, resiliency, and end-to-end operational performance of business-critical Sales platforms, with clear accountability for outcomes.
Act as a senior escalation point during critical incidents, driving rapid triage, decisive coordination, and recovery actions aligned to business impact.
Build deep understanding of Sales Execution workflows (RFQ, pricing, execution, booking, market data, and trade lifecycle) to anticipate risks and improve support effectiveness.
Partner closely with Sales, Trading, Product, Application Development, Operations, and Infrastructure to improve platform stability, user experience, and operational efficiency.
Serve as a trusted advisor to Front Office Sales stakeholders, providing concise, business-focused communications during incidents and key initiatives.
Drive operational consistency and service maturity through standardization, governance participation, service reviews, and disciplined support model integration for new capabilities.
Lead reliability improvements by applying systems thinking and root-cause practices, expanding SRE adoption (observability, monitoring, automation, operational analytics), and improving supportability with engineering teams.
Run strong incident, problem, and change management—major incident response, RCA and remediation to eliminate recurrence, and ensuring changes meet readiness standards (testing, monitoring, and resiliency/DR validation).
Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and 5+ years applied experience
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
Leadership experience across Production Support, Production Management, SRE, and Technology Operations teams, delivering stable and resilient production services.
Proven background supporting Front Office Sales users and Sales Execution platforms in high-availability, time-sensitive environments.
Strong knowledge of Rates, Credit, FX, Repo, and/or SPG workflows, with solid understanding of RFQs, pricing, execution, booking, market data, and trade lifecycle processes.
Strong systems thinking and problem-solving capability to assess complex, cross-domain production issues and drive end-to-end resolution.
Demonstrated major incident leadership, coordinating effectively across teams to restore service rapidly and drive root-cause remediation.
Track record of partnering with Application Development, Product, Sales, and business stakeholders to improve reliability, service quality, and operational maturity.
Strong observability and service management expertise (Dynatrace, Splunk, Geneos, Grafana; ITIL Incident/Problem/Change/Availability), with excellent verbal/written communication and people leadership.

Preferred qualifications, capabilities, and skills

Extensive experience supporting electronic Sales Execution platforms within Capital Markets environments, ensuring high availability and business-critical performance.
Deep knowledge of Rates, Credit, FX, Repo, and/or SPG workflows, enabling effective support aligned to trading and sales execution needs.
Proven ability to support a broad portfolio of Sales technology applications, managing operational risk and prioritization across multiple platforms.
Demonstrated experience integrating support teams and standardizing operating models across multiple application groups to drive consistency and service maturity.
Strong track record partnering directly with Front Office Sales teams to support client-facing electronic execution services and deliver business-focused outcomes.
Hands-on technology experience across cloud (AWS/Azure/GCP), automation and scripting (Python, Shell, PowerShell, Ansible, Terraform), and modern distributed platforms (containers, microservices, Kubernetes/OpenShift).

Base Pay/Salary: New York,NY $156,750.00-$215,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

Recently Posted Jobs

Explore more opportunities at JP Morgan Chase

See more jobs