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Mercier Consultancy Group

Finnish Speaking Consumer Protection Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Finnish, spoken and written.
  • A valid European Union passport is mandatory.
  • Strong command of English for corporate reporting and training.
  • A deep understanding of consumer protection regulations and an ethical approach to client advocacy.
  • Ability to simplify complex insurance terminology for consumers.

Responsibilities

  • Provide advisory services regarding insurance policy coverage and consumer protection standards.
  • Resolve complex customer inquiries concerning claims, policy terms, and regulatory compliance.
  • Handle insurance documentation accurately and professionally.
  • Serve as the primary point of contact for Finnish-speaking clients navigating insurance claims.
  • Monitor and analyze consumer protection trends within the insurance industry to improve service delivery.
  • Collaborate with cross-functional teams to ensure adherence to international insurance laws.
  • Contribute to improving customer satisfaction through empathetic and efficient problem-solving.

Desired Qualifications

  • Previous experience in customer service, insurance, or related financial sectors is highly preferred.

About the Company

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