Temporary Business Continuity Support Specialist - Customer Service

An Amazing Career Opportunity for a Temporary Business Continuity Support Specialist (Customer Service)!!

Location: Granges, Switzerland

Job ID: 51931

Please note this is an onsite role

The Temporary Business Continuity Support Specialist (Customer Service) will support day-to-day customer service and order management activities during a major business transformation programme. The role is designed to maintain business continuity, ensure a high level of customer service, and free up capacity within the existing Customer Service team to focus on ERP transformation, testing, process validation, and change management activities.

The successful candidate will provide operational support across order management, customer communications, shipment coordination, and issue resolution while working closely with Sales, Operations, Planning, Finance, and other internal teams.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Identification Technologies (IDT):

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

As our Temporary Business Continuity Support Specialist, you’ll support HID’s success by:

1-Customer Support & Communication

• Serve as point of contact for customers regarding orders, deliveries, shipments, and general inquiries
• Ensure timely and professional communication with customers and internal stakeholders
• Follow up on customer requests and provide regular updates on order status and delivery commitments
• Escalate customer concerns when required to ensure timely resolution
• Support sample requests and coordinate shipments with internal teams

2-Order Management & Operational Support

• Manage order entry, order maintenance, confirmations, and customer requests in ERP systems
• Monitor open orders and proactively follow up on supply, shipment, or delivery issues
• Coordinate with Planning, Operations, Logistics, and Finance to ensure smooth order fulfilment
• Support customer shipment requests, delivery schedule changes, and order prioritisation activities
• Process and coordinate Return Material Authorisation (RMA) requests
• Assist with backlog management and customer order follow-up activities
• Review and monitor customer credit holds in collaboration with Finance to minimise shipment delays

3-Cross-Functional Coordination

• Work closely with Sales, Operations, Supply Chain, Planning, and Finance teams to resolve customer issues
• Support the Customer Service team in managing workload peaks and daily operational activities
• Maintain accurate records and documentation related to customer orders and transactions

4-Business Continuity Support

• Help maintain service levels during the business transformation programme
• Support transactional activities and administrative tasks to allow permanent team members to focus on testing, process validation, training, and transformation initiatives
• Follow established processes and work instructions to ensure operational consistency

Your Experience and Background include:

• Relevant business education or equivalent qualification
• Minimum 2-3 years of experience in Customer Service, Order Management, Sales Support, or a related role
• Experience working in a manufacturing or supply chain environment is preferred
• Strong customer service orientation
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Good organisational and problem-solving skills
• Ability to work independently while collaborating effectively within a team
• Flexible and adaptable to changing business priorities
• Ability to effectively communicate in the English language verbally and in writing
• Knowledge of additional languages is beneficial
• ERP and CRM experience with Oracle and Salesforce preferred
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made.

If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact [email protected].

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal