IT Support Specialist 1
$18 - $20/hr
Junior
Miami, FL, USA
In PersonOn-site, Monday–Friday, 8:00 AM–5:00 PM.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- A high school diploma is required; an associate degree or equivalent practical experience is a plus.
- Six months to one year of IT support or prior customer service/help desk experience is highly preferred.
- Windows 10/11 administration and troubleshooting skills are required; basic macOS familiarity is a plus.
- Basic Microsoft 365 administration knowledge, including Exchange Online, Teams, and SharePoint/OneDrive, is required.
- Entra ID/Azure AD user and group administration and Active Directory fundamentals are required.
- Microsoft Intune experience with device enrollment, compliance, and remote actions is preferred.
- Familiarity with Microsoft Defender for Endpoint and basic alert triage is a plus.
- Networking fundamentals, including TCP/IP, DNS/DHCP, and VPN clients, and the ability to capture basic diagnostics are required.
- Experience with ticketing systems is required; Jira Service Management experience is preferred.
- Customer service skills and the ability to de-escalate and communicate clearly with non-technical users are required.
- Verbal and written communication skills in English and Spanish are requested; Spanish is marked preferred.
- Organizational skills, priority management, and follow-through are required.
Responsibilities
- Monitor and triage requests via phone, email, and the Jira Service Management portal, meeting defined first-response, update, and resolution service-level agreements.
- Write clear customer-facing and internal notes documenting actions, root cause when known, and resolution.
- Escalate unresolved or high-impact issues to the appropriate resolver group with complete context.
- Support Windows 10/11 devices, peripherals, and printers, including break/fix, driver updates, and peripheral setup.
- Provision and re-provision devices; assist with imaging, enrollment, and data backup or restoration as needed.
- Use Microsoft Intune for device enrollment, compliance checks, and remote actions such as sync, wipe, reboot, and remote assistance.
- Troubleshoot network connectivity, VPN clients such as AWS VPN, and basic firewall or access-control-list symptoms before escalation.
- Enable and disable Entra ID and Microsoft 365 accounts during employee onboarding and offboarding, and provision or deprovision access across Five9, Verint, EpicRide, Jira, and related systems.
- Manage distribution groups, the company directory, and OrgChart membership; enforce multifactor authentication and configure mailbox delegation on separation.
- Validate telework readiness, including secure-browser/SURF setup and acceptable-use acknowledgment, before granting access.
- Process access changes through the Jira Service Management access-request workflow with required manager approval, following least-privilege and HiTrust access-control practices.
- Support Outlook/Exchange Online, including basic mail flow, shared mailboxes, and delegate access; Teams calling and meetings; and SharePoint/OneDrive permissions and sync troubleshooting.
- Assist with mailbox storage and archiving basics and educate users on collaboration best practices.
- Provide end-user support for standard applications such as browsers and PDF tools, and selected business applications such as Five9 softphone/agent desktop, user access basics, and secure browser environments.
- Collect logs and screenshots, perform initial triage, and escalate to application owners when appropriate.
- Create and maintain knowledge base articles, how-to guides, and FAQs to reduce repeat incidents.
- Contribute to asset inventory and lifecycle activities, including assignments, returns, and replacements, and keep records accurate and current.
- Support security initiatives, including patching follow-up, ASR policy exception intake, phishing triage, and user education, in partnership with Security.
- Handle member and employee data in accordance with HIPAA and Alivi's HiTrust-aligned policies, and follow least-privilege and manager-approval workflows when granting or changing access.
- Participate in on-call rotations or planned maintenance windows as needed.
Desired Qualifications
- Healthcare experience is strongly preferred.
- Experience with contact-center tools such as Five9 and with headsets or softphones is preferred.
- Experience with single sign-on concepts and permission basics is preferred.
- Demonstrated ability to handle protected health information and sensitive data responsibly, and familiarity with HIPAA, HiTrust, or a comparable healthcare compliance framework, is preferred.
- SharePoint permissions and Power Automate familiarity for light workflow tasks are preferred.
- ITIL Foundation or equivalent service-management familiarity is preferred.
About the company
Alivi Health coordinates both clinical and non-clinical benefits through a tech-enabled delegated benefits manager for provider networks, including Non-Emergency Medical Transportation (NEMT). Its platform integrates NEMT with medical benefits and applies a care coordinator model to Medicaid and Medicare populations, enabling end-to-end utilization management for services like Physical Therapy, Occupational Therapy, Speech Therapy, ABA, Vision, and more. This clinically integrated approach helps remove barriers to care and improve adherence by proactively guiding members through the care path. Alivi differentiates itself by being the only healthcare company with a developed NEMT benefit management solution and by combining clinical and non-clinical benefits within a single coordinated program. Its goal is to close care gaps and ensure members receive timely, appropriate care through coordinated networks and utilization management.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Miami, Florida
Founded
2012
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Simplify's Take
What believers are saying
- Alivi says its network hit 98% clean claims and weekly payouts in 2026.
- January 2025 hiring of The Weinbach Group signaled revenue and headcount doubling.
- Alivi added CarePlus optometry effective April 1, 2026, expanding member and provider volume.
What critics are saying
- BBB logged 10 complaints in three years, with eight closed in the last twelve months.
- Alivi's growth depends on payer renewals; one Centene rebid can erase broker volume fast.
- A large claims or privacy incident would choke provider trust and state contracts.
What makes Alivi unique
- Alivi bundles NEMT, vision, dental, therapy, and benefit cards on one platform.
- Its provider portal automates credentialing, dispatch, claims, and auto-assignment.
- CarePlus awarded Alivi optometry on January 30, 2026, validating cross-benefit selling.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Paid Vacation
- Employee Referral Bonus