Inside Sales Representative

The Purple story
At Purple, we believe a better life is achievable — and it starts with investing in yourself. As the masterminds of modern rest and recovery, we believe a good night's sleep is the first step toward powering human potential. It fuels happiness, enhances personal growth, and builds a more connected world. That's why our mission is to deliver the most restorative, most supportive, most downright life-changing comfort on the planet. From our groundbreaking GelFlex® Grid technology to our work in the community, we never stop pushing boundaries. We're bold, curious, and uncompromising in our pursuit of better — for our customers, for our people, and for the world. Because when you invest in better, everything else follows. 

Compensation

Why this role matters

The Inside Sales Representative is a key part of Purple’s sales story, connecting with customers over phone and chat to guide them toward the right night’s sleep. Reporting to the Inside Sales Team Leader, this role blends consultative selling with genuine storytelling, helping customers understand what makes Purple different while hitting key performance goals along the way. It’s a role for someone who thrives on human connection and wants to help people feel good about the products they choose.

How you’ll shape the future of comfort :

• Drive incremental sales through inbound (and some outbound) channels.

• Engage with customer inquiries via phone, chat, and other communication channels.

• Build excitement and brand value using Purple's Sales Methodology framework.

• Guide customers up the buying ladder to deliver an optimal Purple experience.

• Document detailed notes for every customer interaction.

• Maintain sales KPIs, including sales/hr, average order value, engagements, CSAT, and discount rates.

• Maintain in-depth, current knowledge of all products, prices, promotions, and policies.

• Attend trainings, team meetings, and coaching sessions as needed.

What we’re looking for :

• High School Diploma or GED (some college preferred).

• One to two years of sales experience (Contact Center experience a plus).

• Experience with sales CRM's, order processing systems, and customer engagement tools.

• Top-notch sales skills with familiarity in various sales methodologies.

• Excellent verbal and written communication skills.

• Ability to thrive in a fast-paced, high-energy, competitive environment.

Even Better if...

• Knowledge of the mattress/sleep products industry.

• Strong work ethic and mental fortitude.

• Superior computer literacy, typing, and multi-tasking skills.

• Remote work experience.

Physical Requirements: 

Physical activities may occasionally include: 

• Remaining in stationary position, often standing, or sitting for prolonged periods of time. 

• Adjusting or moving objects up to 15 pounds in all directions.

Physical activities may constantly include:

• Communicating with others to exchange information.

• Repetitive motions that may include the wrists, hands and/or fingers.

• Assessing the accuracy, neatness and thoroughness of work assigned.

Environmental Conditions may occasionally include: 

• Noisy open office environment

Work Hours (Good Faith Estimate):

This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

How Purple brings you comfort

• Comprehensive Health & Wellness Benefits 

• 401(k) Match 

• Paid Time Off

• Childbirth & Parental Leave 

• Sick & Wellness Time 

• Holiday Pay 

• Sabbatical 

• Employee Discount 

• Give Back Day 

• Complimentary Mattress 

WHY JOIN PURPLE?

At Purple, you’ll join a team that truly invests in you, not just as an employee, but as a person. Here, you’ll grow in an environment that values curiosity, collaboration, and courage. We believe in open communication, where your ideas are heard, your voice matters, and feedback helps everyone get better. We prioritize building long-term careers and helping you stretch your skills to reach new goals. You’ll be part of a team that owns its work, celebrates integrity, and takes bold risks to innovate. And most importantly, you’ll belong to a community that values people first, where we lift each other up, celebrate what makes us different, and work together to create something extraordinary. 

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.