Pharmacy Technician 2

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

8am-5pm Pacific Time zone work hours, temporary for approximately 3-6 months

The Job

The Temporary Clinical Pharmacy Technician II will work directly with Clinical Pharmacists and crossfunctional healthcare teams to support medication management, health plan quality initiatives, and pharmacy operations programs. This role focuses on optimizing medication use, supporting medication adherence and other pharmacy quality measures, coordinating care between members, pharmacies, and providers, and assisting with implementation of pharmacy technology and operational processes.

The ideal candidate is highly organized, collaborative, and comfortable working in a fast-paced health plan environment with multiple stakeholders and competing priorities. This position requires strong communication skills, attention to detail, technical aptitude, and the ability to support both clinical and operational initiatives.

You Will

Quality Support: • Partner with Clinical Pharmacists to optimize medication use and support closure of pharmacy and quality care gaps. • Review adherence and pharmacy claims data to identify opportunities for intervention and escalate concerns to Clinical Pharmacists as appropriate. • Participate in quality improvement initiatives related to medication safety, adherence, and

operational efficiency.

Medication Management: • Conduct outreach to members, caregivers, pharmacies, and provider offices to facilitate medication reviews, refill coordination, medication synchronization, and adherence interventions. • Assist with coordination of care between members, pharmacies,

providers, and internal care teams to improve medication-related outcomes. • Update medication lists and document interventions accurately within the Electronic Health Record (EHR) and other applicable systems. • Identify and escalate medication discrepancies, adherence barriers, and potential medication-related concerns to pharmacists for clinical review.

Technology & Process Support: • Support implementation of new pharmacy technologies and workflows within existing programs and operational processes. • Assist in developing workflows and processes that translate technology outputs into actionable interventions. • Support administrative

and operational tasks related to pharmacy quality and clinical programs. • Utilize Microsoft Teams, SharePoint, Excel, and other systems to organize information, track initiatives, and communicate with stakeholders.

Collaboration and Communication: • Work closely with Clinical Pharmacists, providers, nurses, care managers, pharmacies, and other internal stakeholders to support patient care initiatives. • Communicate effectively regarding medication concerns, patient progress, operational issues, and

quality initiatives. • Collaborate with providers and pharmacies to facilitate prescription refills and support adherence-related outreach efforts. • Maintain professional, timely, and accurate written and verbal communication with internal and external partners.

Documentation and Compliance: • Document all outreach, interventions, and communication activities accurately and in a timely manner. • Maintain confidentiality and comply with all HIPAA and organizational policies and procedures. • Ensure accuracy and completeness of data entered into EHRs, pharmacy systems, and tracking tools.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent experience required.
• Bachelor's Degree or equivalent experience preferred.
• Required Certifications or Licenses: Pharmacy Technician
• Experience Required:
  • 2-3 years of medical assessment experience, or related healthcare experience in a managed care, medical group or ambulatory pharmacy setting.
  • Experience supporting medication adherence and pharmacy quality initiatives
  • Familiarity with pharmacy quality metrics and STAR measures, including medication adherence, statin use in persons with diabetes, and deprescribing measures
  • Strong computer proficiency, including Microsoft Teams, SharePoint, Outlook and Excel.

• Experience Preferred:
  • Provide bilingual (English/Spanish) clinical and customer support.
  • Demonstrated knowledge of assessment, health and functional problems of older adults and managed care.
  • Experience working with pharmacy claims data, reporting tools, or population health initiatives • Knowledge of EHR systems and pharmacy software platforms

• Technical expertise - Strong analytical skills
• Communication – Effective written and verbal communication
• Strong attention to detail and accuracy
• Project coordination and organizational skills
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge of medication names, uses, dosages, and potential side effects.
• Ability to use electronic health records (EHR) and other pharmacy software.
• Excellent interpersonal skills and ability to communicate effectively (verbal and written) with patients, pharmacists, and other healthcare professionals.
• Ability to work both independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to appropriately maintain confidentiality.
• Ability to work well in a fast-paced and dynamic environment

What's in it for you?

• Base salary: $25.00 to $35.00 per hour
• Remote Work Mode - Pacific Time Business Hours - M-F 8-5
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)