Full-Time

POS Technical Support Specialist

Posted on 1/23/2025

DoorDash

DoorDash

10,001+ employees

On-demand food delivery service

Food & Agriculture
Consumer Software

Mid, Senior

Company Historically Provides H1B Sponsorship

Tempe, AZ, USA

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Product Management
Data Analysis

You match the following DoorDash's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 4+ years of work experience
  • Bachelor’s degree or equivalent amount of work experience
  • Previous technical support experience (implementation of POS systems and coordinating support workflows with 3rd party Providers)
Responsibilities
  • Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.
  • Work closely with Account Owners and sales stakeholders to provide resolutions for escalated issues and answer process, functionality and workflow-related inquiries.
  • Develop a deep expertise in how DoorDash’s Point of Sale processes, systems, and resources work, and how to diagnose and resolve an issue.
  • Create, dig into and use data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness and merchant experience across POS issue types and providers.
  • Develop strong relationships and grow communication pathways with cross-functional company leaders to continue evangelizing and building confidence in POS Support operations.
  • Work with the Partner Operations and Product teams to problem solve, scope improvements and build solutions that address quality issues upstream.
  • Identify weaknesses, gaps and bottlenecks in our operational processes so we can deliver high quality support to all portions of our business.
Desired Qualifications
  • Ability to write and edit simple SQL queries
  • Bi-lingual (Spanish or French)
  • Success in team environments with demonstrating shared responsibility for solving casework in a queue system with SLA goals.

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in the food delivery market. The company's goal is to enhance user experience and expand its services while maintaining its position as a leading food delivery service.

Company Stage

IPO

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cannabis delivery expansion could capture a share of the $73.6 billion market by 2027.
  • Digital promotions partnership with Ibotta may increase order frequency.
  • Closure of competitors like Epicery may reduce competition and increase market share.

What critics are saying

  • Increased competition from Uber Eats and Grubhub with lower fees and exclusive partnerships.
  • Legal challenges over driver classification could increase labor costs.
  • Rising fuel prices may lead to higher delivery fees or reduced margins.

What makes DoorDash unique

  • DoorDash offers cannabis delivery, tapping into a growing market segment.
  • Partnership with Ibotta enhances customer engagement through digital promotions.
  • Collaboration with The Trade Desk improves ad targeting and efficiency.

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Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.