Quality Control Inspector

Job Title: Quality Control Inspector
Company: TopView Sightseeing
Location: New York, NY
Pay: $18–$20/hour

Job Description:
TopView Sightseeing is seeking a sharp, reliable, and observant Quality Control Inspector to help maintain high service standards across our sightseeing operations, including bus, boat, and bike tours. This full-time, field-based role plays a key part in ensuring safe, high-quality experiences for thousands of daily customers across New York City.

Responsibilities:

• Conduct undercover inspections of service quality across all TopView locations and brands

• Monitor employee conduct and adherence to safety protocols and company standards

• Perform passenger counts and compile data for internal industry analysis

• Inspect competitor operations and provide detailed reports

• Document and report inspection results, policy violations, and improvement suggestions

• Collaborate with operations leadership to enhance service quality

Requirements:

• High school diploma or GED

• Experience in supervision, inspection, or monitoring preferred

• NYC tourism experience is a plus

• Strong attention to detail and ability to collect and report accurate data

• Must have a smartphone and familiarity with Google Apps

• Professional, trustworthy, and presentable

• Excellent communication skills and a proactive attitude

• Must be comfortable working 100% in the field, including weekends and holidays

Benefits:

• Health insurance

• 401(k)

• Paid time off

Join a fast-growing company and help shape the quality of NYC's top sightseeing experiences—apply today!