Assistant Manager - Front Office

Job Description

To assist the Front Office Manager in the daily management of the Front Office department namely managing a small team, ensuring the efficient and effective operation of the department and providing exceptional, friendly service to ensure our guest journey is a memorable one.

As our next Assistant Manager, you will have the ability to;

• Show proven leadership experience within a hotel environment;
• Use initiative and discretion in lieu of the Front Office Manager by taking responsibility for the shift;
• Drive excellence through professional, approachable people focussed service;
• Think on your feet and deal with the needs of your team, our guests and the wider hotel team
• Be a team player; training, empowering and developing your team to provide exceptional service.
• Become a strong advocate for Accor Live Limitless (ALL) loyalty program and  being proactive in driving strong results with the team.

Additionally you will have a vibrant, and outgoing personality, great attention to detail and a passion for the hospitality industry. 

Qualifications

• Minimum of 2-3 years of relevant experience in the hotel industry.
• Strong administrative abilities and fluency in both written and spoken English.
• Possess a strong background in Front Office procedures and Opera PMS.
• Demonstrated leadership abilities, outstanding communication and interpersonal skills.
• Availability to work on a rotating shift roster (mornings, afternoons and evening).
• Full, clean Driver’s License.
• Current Manager’s Certificate.

Additional Information

• Learn your Way - Access to our Accor Academy so you can earn while you learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program
• Uniform provided and laundered 
• Meals on shift 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.