UCSF

Public health sciences university in San Francisco

Medical Assistant 3

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$36.59 - $45.66

About the Job

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of two years of training and experience.
At least six months of recent experience as a Hospital Assistant or Medical Assistant, and certification from an approved medical assistant program.
Demonstrated organizational skills, including managing time effectively, prioritizing tasks, and maintaining accurate records.
Strong computer skills, including efficiently navigating, operating, and troubleshooting standard software applications such as Microsoft Office, web-based platforms, and other relevant tools.
Ability to communicate effectively in writing and verbally.
Ability to meet the position’s physical requirements.
Flexibility to orient and work at all UCSF Health locations.
Current American Heart Association CPR certification.

Responsibilities

Validate and document patient-reported information.
Perform routine clinical functions and document in patient charts, including fall-risk assessments, vital signs, height, weight, pain screening, and chief complaints.
Follow established safety, environmental, and infection-control standards.
Document interpreter use as appropriate and work with interpreting services to facilitate in-person, video, or telephone interpretation for medical appointments.
Assist patients with updating medication lists through medication reconciliation.
Assist nurses, providers, and patients in preparing for examinations and procedures.
Perform sterile-processing procedures in the outpatient clinic, such as Cidex OPA, and maintain the appropriate logs.
Assist with complex medical procedures, including colonoscopies, biopsies, and ultrasounds, after completing the required competencies and training.
Act as a chaperone for medical providers as needed.
Transport patients as directed and ensure their safety.
Monitor patient flow in and out of the clinic.
Perform simple point-of-care testing, including quality assurance and quality control, as directed.
Obtain specimens and perform simple laboratory procedures in accordance with specimen-handling and processing policies and procedures.
Participate in updating required logs, such as temperature, disaster-cabinet, and crash-cart logs.
Comply with Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative work, and clinical practice, including activities mandated by JCAHO and Title 22.
Identify and communicate problems to the team and appropriate supervisor.
Notify providers of patient delays and service issues, and advocate for patients to help facilitate providers seeing patients on schedule.
Maintain clean, well-stocked examination rooms, hub rooms, and laboratory areas; order and maintain supplies.
Maintain supply standards as directed by nursing staff or the appropriate supervisor.
Manage clinical-team in-basket messages, staff messages, telephone encounters, and patient communications through the APEX electronic health record.
Collaborate with practice-team members to coordinate patient care.
Coordinate care and resolve patient-care issues.
Work at the checkout station, schedule complex procedures, and coordinate patient services.
Maintain the fax folder and upload documents to patient charts as appropriate.
Prepare patient letters and forms, including disability paperwork and work-excuse forms.
Manage external genomic-testing workflows.
Complete referrals to other providers as ordered by the physician.
Obtain insurance authorizations for medications, procedures, and film or slide reviews.
Assist clinical staff in writing and sending patient communications.
Answer telephone calls for practice clinical teams and follow Medical Center telephone standards.
Participate in quality-improvement and customer-service initiatives, including wait-time studies and collection of procedure-outcome data.
Offer suggestions for improving clinic and practice operations.
Assist patients with issues and complaints using conflict-management skills.
Share relevant information and observations with other health-team members.
Follow Medical Center communication and behavior standards, including professional appearance, greeting patients and families, introductions using AIDET, managing expectations and service recovery, telephone standards, electronic communication, teamwork, and cultural sensitivity and competency.
Use effective communication and telephone etiquette; escort patients or family members who need directions; show cultural sensitivity; and model and teach Living PRIDE standards through teamwork.
Handle difficult situations with tact and professionalism in accordance with PRIDE values and practices.
Protect the privacy, confidentiality, and security of protected health information and other sensitive information.
Follow safety and infection-control policies and procedures.
Be accountable for improving department or unit quality metrics and meeting organizational and departmental targets.
Keep work areas, including hallways, neat, orderly, and free of clutter; follow cleaning processes and return items to their proper places.
Remove and report broken equipment and furniture.
Pick up and dispose of litter throughout the facility.
Post flyers and posters only in designated areas, not on walls, doors, or windows.
Know where the department’s Environment of Care Manual is kept and correct or report unsafe conditions to the appropriate departments.
Protect the physical environment and equipment from damage and theft.
Perform other duties related to patient-care activities as required.

Desired Qualifications

Experience with insurance verification, medical-record data abstraction, or patient financial services.
Bilingual or multilingual capability, especially Spanish, Cantonese, or Russian.
Experience working in an ambulatory medical setting.

JOB SUMMARY

Under supervision of a clinical leader, guided by policies and procedures of the Ambulatory Services, and in collaboration with clinic leaders, the Hospital Assistant III assists in the delivery of care to patients in multiple Cancer Center ambulatory group practices.This position supports the various cost centers within the Cancer Center, multiple campuses, and satellite offices. Job duties include a variety of patient focused tasks, with both clinical and administrative work to be performed. The team member will execute assigned patient care and laboratory procedures and administrative tasks in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in all Cancer Center specialty practices.

REPORTING RELATIONSHIPS

None

REQUIRED QUALIFICATIONS

Certification from an approved Medical Assistant program; or 2 years of equivalent combination of training and experience.
Minimum 6 months of recent experience as Hospital Assistant or Medical Assistant and certification from an approved medical assistant program.
Must demonstrate excellent organizational skills, including the ability to manage time effectively, prioritize tasks, and maintain accurate records.
Strong computer skills with the ability to efficiently navigate, operate, and troubleshoot standard software applications (e.g., Microsoft Office, web-based platforms, and other relevant tools)."
Ability to communicate effectively in written and verbal communication methods.
Able to meet physical requirements.
This position requires flexibility to orient and work at all UCSF Health locations.

PREFERRED QUALIFICATION

Experience with insurance verification, medical record data abstraction, and or patient financial services strongly preferred.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.
Experience working in Ambulatory medical setting

REQUIRED LICENSES/CERTIFICATIONS

Please list

Current American Heart Association CPR Certification

POPULATIONS SERVED

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories.

Infant

Child

Adolescent

Adult

Geriatric

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
30%	Yes	Clinical Support Validates and documents patient reported information Performs routine clinical functions and documents in patient chart, including but not limited to fall risk assessment, vital signs, height, weight, pain screening and documentation of chief complaints Follows established safety, environment and infection control standards. Document use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone. Assists with medication reconciliation by helping patients to update their medication lists. Assists Nurses, Providers and patients in preparation for exam and/or procedures. Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs. Assist in complex medical procedures such as Colonoscopy, biopsies and ultrasounds. Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures. Act as chaperone as needed for medical providers. Transports patients as directed and ensures their safety. Monitors patient flow in and out of the clinic. Performs simple Point of Care Testing as directed Including QA/QC. Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing. Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log). Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22 Identifies and communicates problems to team and appropriate supervisor. Notifies providers of patient delays and service issues. Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule. Maintains clean, well-stocked exam rooms, hub rooms and lab. Responsible for ordering and maintaining supplies. Maintains supply standards as directed by nursing staff or appropriate supervisor.
70%	Yes	Patient Care Coordination Manage clinical team in-basket messaging, staff messages, telephone encounters, and patient communications through the EHR (APEX). Collaborates with all members of the practice team in activities to coordinate patient care. Coordinates care and resolves patient care issues. Works at check-out station and schedules complex procedures and coordinates services for patients Maintain fax folder and upload documents to patient charts as appropriate Prepare patient letters and forms (e.g. disability paperwork, excuse from work, etc.) Manage external genomic testing workflows Completes referrals to other providers as ordered by the physician Obtains insurance authorizations for medications, procedures and film or slide review authorizations. Assist clinical staff in writing and sending patient communications Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards. Answers phone for practice clinical teams
10%	Yes	Other duties as assigned Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc. Offers suggestions for change or improvement in clinic/practice operations. Assists patients with issues and complaints utilizing conflict management skills. Shares pertinent information and observations with other health team members.
100%

LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways.Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Performs any other duties related to patient care activities as required.

Budgeted Job Salary Range: 36.59-45.66

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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