Expeditors

Global logistics and freight forwarding services

Import Transportation Agent

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeElkridge, MD, USAIn-person

About the Job

Requirements

Customer service experience.
Operations or industry knowledge is preferred but not required.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Proven analytical skills.
Good computer skills, including Excel and Word.
Must be eligible to work in the United States without sponsorship.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace ocean shipments through the transportation cycle.
Ensure documents are sent on time and arrival notices are communicated to overseas parties and customers.
Ensure accurate and timely client and vendor billing.
Interact with customers to arrange international shipments and meet customer service standards.
Maintain good relationships with suppliers, including ocean carriers, trucking companies, and others involved.
Comply at all times with internal and external requirements and government regulations.
Understand department process flow and identify best practices to improve operational efficiency and productivity.
Ensure each customer's standard operating procedures are in place and updated.
Meet key performance indicator standards in accordance with company procedures.
Respond promptly to overseas communications, emails, and requests from internal and external parties.

Desired Qualifications

Operations or industry knowledge.

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and trace ocean shipments through the transportation cycle
Ensure documents are timely sent and arrival notices communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the SOPs
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to mails and requests (internal and external)

Qualifications

Customer Service Experience
Operations/Industry knowledge preferred but not required
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Proven analytical skills
Good computer skills (Excel, Word)
Must be eligible to work in the US without sponsorship

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
401K
Health Plan: Medical & Dental
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Salary $22-$25 per hour

Compensation: 22 to 25 (USD) (HOURLY)

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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