City of Hoover, Alabama

Library Assistant

Customer SupportConfirmed live in the last 24 hours

Part-timeHoover, AL, USA$33.1k - $36.5kIn-person

About the Job

Requirements

A high school diploma or GED is required.
Customer service skills are required for serving internal and external customers.
Experience operating a computer, including Microsoft Office, is required.
The ability to alphabetize is required.
The ability to maneuver among high and low shelves is required.
The ability to work a flexible schedule that includes weekdays, evenings, and weekends is required.
The ability to perform physically demanding tasks, push heavy carts, lift up to 40 pounds, and maneuver among high and low shelves is required.

Responsibilities

Provide knowledgeable, responsive, and welcoming assistance to library patrons while supporting a positive customer experience in public-facing and behind-the-scenes work.
Sort books into categories, shelve library materials, read shelves, and maintain the appearance of bookshelves.
Assist clerical staff with processing books, taping spine labels, making copies, and related tasks.
Assist with library programs and staff service areas as needed.
Set up meeting rooms and keep assigned areas neat and organized.
Assist patrons with material selection, answer reader advisory questions, and help patrons with internet searches and electronic databases.
Process materials and prepare and process book holds, intra-library loans, and inter-library loans.
Perform other assigned duties.

Desired Qualifications

Previous library or customer service experience is preferred.

Overview

Hiring Range: $33,092.80 - $36,504.00The Library Assistant is a part-time, front-line position that supports daily library operations and services. Library Assistants may be assigned to any division of the library. Divisions of the library include Public Services, Youth Services, Technology & Marketing, Community Services, Materials Management, Arts and Administration.

Qualifications

High School Graduate or GED
Excellent internal and external customer service skills
Experience operating a computer, including Microsoft Office
Ability to alphabetize
Ability to maneuver among high and low shelves
Ability to work a flexible schedule in include weekdays, evenings, and weekends
Ability to perform physically demanding tasks, push heavy carts, lift up to 40 lbs and maneuver among high and low shelves

PREFERRED QUALIFICATIONS:

Previous library or customer service experience

Responsibilities

Provides a high degree of customer service; provides knowledgeable, responsive, and welcoming assistance to patrons; ensures all work, whether public-facing or behind the scenes, supports a positive customer experience; Sorts books into categories; shelves library materials; reads shelves; maintains appearance of book shelves; assists clerical staff as needed with processing books, taping spine labels, making copies, etc.; assists with programs; staffs service areas as needed; helps set-up meeting rooms; maintains appearance of area, keeping it neat and organized; customer service: assists patrons with material selection; answers reader's advisory questions; assists patrons with Internet searches and electronic databases; processes materials; assists with programs; prepares and processes book holds, intra-library loans and inter-library loans; other duties as assigned.

Supplemental Information

Library Assistants work under the direction of senior staff. The position requires reliability, flexibility, teamwork, attention to detail, and a willingness to perform the routine work necessary to support excellent library service.

Compensation: 15.91 to 28.58 (USD)

About the Company

City of Hoover, Alabama

Company size: Not listed
Company stage: Not listed
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