Full-Time
Emergency Communications Specialist
Posted on 5/9/2026
University System of New Hampshire
Compensation Overview
$18.39 - $30.27/hr
No H1B Sponsorship
Dover, NH, USA
In Person
US Top Secret Clearance Required
Category
 Security & Protective Services |
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Requirements
- High School Diploma or equivalent.
- Must possess a valid driver's license.
- Knowledge of Federal/State/County/Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology.
- Knowledge of map, chart, diagram, blueprint reading.
- Involves organizing and operating multiple advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously.
- Demonstrated ability to react responsively in emergency situations.
- Excellent oral and written communication skills.
- Computer handling, typing/keyboarding.
- Ability to multi-task to a high degree of efficiency and prioritization using multiple forms of technology including multiple computers, phones, radios and/or security & fire alarm monitoring systems simultaneously.
- Strong communications skills with the ability to read, write and comprehend the English language, including correct spelling and grammar.
- Ability to take direction and follow oral and written instructions.
- Ability to deal tactfully and professionally with others.
- No criminal record other than minor motor vehicle violations.
- No credibility issues that would impact testimony in court, civil or administrative hearings.
- Must successfully complete a written examination, interview(s), background investigation, psychological & polygraph examinations, as well as medical exam to include hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of the job.
Responsibilities
- Answers and screens incoming telephone calls from victims, witnesses, suspects, staff, students, parents, members of the public, local law enforcement agencies, and other government and non-government entities, evaluates phone calls in a timely manner, accurately questioning callers to elicit information necessary to establish location, nature, degree of severity, priority, and any responder safety risks, manages stressful situations and maintains composure under pressure, effectively communicates and de-escalates tense situations, responds to phone, text, e-mail, and walk-in requests from the public and serves as a resource to the public for community services and referrals, answers calls for assistance on the Durham, Manchester and Concord campuses, operates multi-channel two-way radio consoles to monitor and facilitate communications between law enforcement, campus service/security officers, fire, medical, emergency management, parking and transportation services, and University of New Hampshire System institutions, monitors simultaneous transmissions from multiple frequencies while accurately keeping a record of times and pertinent transmissions, conducts themselves professionally in accordance with UNH/USNH and police department policy and mission.
- Prepare and send emergency notifications to the campus communities regarding Clery-reported crimes, in-progress threats, and severe impending weather, traffic advisories, or any other hazardous situation, make campus-wide notifications for campus closures related to weather events or other urgent situations using RAVE Mobile Safety application, activate the Whelen Outdoor siren system as appropriate, monitor panic/burglar alarms, fire alarms, service alarms, and temperature alarms for all UNH-owned or leased property, and other USNH institutions as requested, participate and assist in investigations by utilizing surveillance cameras, open-source social media databases, and other resources to identify suspects, victims, and witnesses, summarize information for broadcasting using clear, concise, and appropriate language in an organized, complete and accurate manner.
- Confidentially handle sensitive and legally protected information, query National Crime Information Center, Department of Motor Vehicles, National Law Enforcement Telecommunications System and other local, state, and national computer databases to determine status of vehicles, persons, and property, determine existence of wants and warrants, access computer systems to provide information to and request information from other agencies, validate criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services security policy, accurately track, monitor, and document sworn and civilian personnel movement, activities, and status in the Computer Aided Dispatch software, perform informational searches in the public safety Computer Aided Dispatch system and other public safety-sensitive and personal data base queries, access to these systems requires trainings and certifications as well as continuing education and testing to maintain certifications.
- Facilitate and document non-emergency requests for assistance from the public, maintain up-to-date information regarding campus and non-campus events that may impact resources, traffic, and/or normal activity, serve as the main point-of-contact after-hours and on weekends and during campus closures for all university-related inquiries, keep abreast of and comply with all Communications Center guidelines, directives, announcements, special orders, policies, and procedures.