Technical Success Manager
Zscaler
Technical Success Manager
Zscaler
Secures workforce access to apps and the internet
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a SecOps Technical Success Manager to join our team. This is a Hybrid role in Bangalore, reporting to the Manager of Technical Success in the Technical Success, SecOps department. As a SecOps Technical Success Manager, you will be the customer's trusted technical advisor and central post-sales point of contact for Zscaler's Agentic Security Operations portfolio. Your mission is driving platform adoption, ensuring customers achieve their security outcomes, and maximizing the operational impact of the platform.
What you’ll do (Role Expectations)
Serve as the primary post-sales technical point of contact for assigned accounts, owning the customer's technical success and achievement of defined business value objectives across the SecOps portfolio
Build trusted advisory relationships with security leaders (CISOs, SOC Directors, VP Security Operations) by deeply understanding their threat landscape, operational maturity, and strategic security objectives
Develop and execute customized technical success plans that guide customers from onboarding through ongoing operationalization, driving adoption and platform integration while proactively engaging to ensure maximum value realization
Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences, mitigate risk, resolve critical escalations, and advocate for customer needs that influence product direction
Proactively analyze customer security environments, platform telemetry, and adoption metrics to surface risks, identify operational gaps, and deliver actionable recommendations that accelerate time-to-value
Who You Are (Success Profile)
You are a cybersecurity practitioner at heart. You have lived in the SOC, managed vulnerability programs, or led security operations, and you bring that hands-on credibility to every customer conversation.
You are customer-obsessed. You build deep empathy for enterprise security leaders and anchor technical insights around solving their real-world risk challenges.
You are a proactive problem-solver. You analyze complex technical environments, anticipate operational risks, and act decisively without waiting for escalations so customers continuously extract maximum value from the platform.
You are a high-trust collaborator. You partner seamlessly across Sales, Support, and Product teams to deliver unified customer experiences and earn lasting stakeholder trust.
You champion clarity. You distill complex security operations concepts, including AI-driven detection, autonomous triage, attack surface management, and MDR workflows, into executive-ready insights and actionable guidance.
What We’re Looking for (Minimum Qualifications)
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
6+ years of experience in a customer-facing technical consultancy or success role within cybersecurity managing books with at least $200K ARR
Proven ability to build trusted relationships with senior security stakeholders (CISO, SOC leadership) and translate complex technical concepts into strategic business value narratives
Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio to meet desired business and security outcomes
Strong working knowledge of security operations technologies and concepts including SIEM/SOAR, EDR/XDR, MDR, threat intelligence, incident response frameworks, and vulnerability management
Bachelor’s degree in Computer Science or equivalent practical experience
What Will Make You Stand Out (Preferred Qualifications)
Experience with AI/ML-driven security tools, autonomous detection and response platforms, or agentic AI applied to security operations
Prior experience building or operationalizing vulnerability management programs, risk scoring frameworks, or continuous threat exposure management (CTEM) initiatives
Industry certifications such as CISSP, GCIA, GCIH, GSOM, OSCP, CEH, or equivalent
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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler builds cloud security software for organizations that need to protect employees, applications and data across offices and remote locations. Its Zero Trust Exchange checks the identity and context of each connection, inspects traffic for threats and applies access rules set by security teams. Zscaler Internet Access protects web and cloud application traffic, while Zscaler Private Access connects authorized users to specific internal applications without a VPN. Organizations buy subscriptions priced primarily by the number of users and metered usage, with related support services included in the business. Zscaler was founded in 2007 and is headquartered in Santa Clara, California.
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