All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma in Tourism or Hospitality Management is required.
At least 3 years of relevant experience in a similar capacity within the hospitality industry is required.
Excellent verbal and written communication skills in English are required.
Proficiency in the Microsoft Office suite, including Excel, Word, and PowerPoint, and hotel management software such as Opera Cloud is required.
Strong leadership, interpersonal, and training skills are required.
The candidate must have a customer-service orientation and be able to handle high-pressure situations.
The candidate must be detail-oriented and have organizational and multitasking abilities.
The candidate must be able to make quick, sound decisions in a fast-paced environment.
In-depth knowledge of hotel operations and front office procedures is required.
Familiarity with local hospitality regulations is required.
The candidate must be flexible to work various shifts, including nights, weekends, and holidays.

Responsibilities

Oversee daily front desk operations and ensure optimal guest service.
Conduct daily briefings and communicate important information to team members.
Manage and supervise front office staff to maintain department standards and deliver high-quality service.
Analyze and improve front desk work processes and standards.
Review rate variance reports and approve discounts to ensure proper revenue control.
Handle guest complaints and special requests efficiently and professionally.
Coordinate with other departments to address operational issues and enhance guest experiences.
Inspect front- and back-of-house areas regularly to maintain cleanliness and orderliness.
Manage full-house situations and handle overbookings effectively.
Ensure compliance with safety, security, and loss-control policies and procedures.
Conduct night audit processes as required.
Provide training and orientation to new team members on hotel service standards and procedures.
Motivate and support staff to create a positive work environment.
Stay updated on hotel services, amenities, and emergency procedures.

Desired Qualifications

The ability to speak additional languages is a plus.

Job Description

We are seeking a highly organized and customer-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.

Oversee the daily operations of the front desk and ensure optimal guest service at all times
Conduct daily briefings and communicate important information to team members
Manage and supervise front office staff to maintain department standards and deliver high-quality service
Analyze and improve work processes and standards at the front desk
Review rate variance reports and approve discounts to ensure proper revenue control
Handle guest complaints and special requests efficiently and professionally
Coordinate with other departments to address operational issues and enhance guest experiences
Inspect front and back of house areas regularly to maintain cleanliness and orderliness
Manage full house situations and handle overbookings effectively
Ensure compliance with safety, security, and loss control policies and procedures
Conduct night audit processes as required
Provide training and orientation to new team members on hotel service standards and procedures
Motivate and support staff to create a positive work environment
Stay updated on all hotel services, amenities, and emergency procedures

Qualifications

Diploma in Tourism or Hospitality Management
Minimum 3 years of relevant experience in a similar capacity within the hospitality industry
Excellent verbal and written communication skills in English
Proficiency in MS Office suite (Excel, Word, PowerPoint) and hotel management software (e.g., Opera Cloud)
Strong leadership, interpersonal, and training skills
Exceptional customer service orientation with the ability to handle high-pressure situations
Detail-oriented with excellent organizational and multitasking abilities
Proven ability to make quick, sound decisions in a fast-paced environment
In-depth knowledge of hotel operations and front office procedures
Familiarity with local hospitality regulations.
Flexibility to work various shifts, including nights, weekends, and holidays
Ability to speak additional languages is a plus

Qualifications

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs