Patient Service Specialist - Emergency Department and Outpatient Admitting

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Job Title

Patient Service Specialist - Emergency Department and Outpatient Admitting

Location

Stuart

Facility

Martin Health North

Department

MMC Admitting ER-Cleveland Clinic Martin Health

Job Code

000667

Shift

Day/Evening/Night/Weekend

Schedule

10:00am-8:30pm/8:00am-6:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This particular role will support the Emergency Department and Outpatient Admitting. Some of your day-to-day responsibilities will include greeting patients, collecting registration information, assisting with wayfinding, and transporting patients, when needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.      

A caregiver in this position works Monday through Friday and rotating weekends/holidays. Shifts needed are 10:00AM – 8:30PM or 8:00AM – 6:30PM. 

A caregiver who excels in this role will:   

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. 

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

• Process the workflow for the day. 

• Support and participate in process improvement efforts. 

• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology. 

• Generate staff provider schedules. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s Degree   

• Working knowledge of PC window applications sufficient to input and retrieve data 

• Ability to perform basic math sufficient to process insurance co-pays 

• Excellent communication and organizational skills   

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills 
  

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.