Day & Ross

Cross-border logistics and transportation services

Operations Manager

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeWoodstock, ON, CanadaNo salary listedIn-person

About the Job

Requirements

Post-secondary education, preferably in a field related to transportation or logistics; a suitable combination of education and experience may also be considered.
Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management.
Advanced verbal and written communication skills.
Computer skills, including accuracy, Microsoft products, AS400, web-based programs, and RF scanners.
Troubleshooting and problem-solving skills.
Customer relationship skills.
Conflict-resolution skills.
Ability to work under pressure and meet deadlines with an appropriate sense of urgency.
Ability to champion business needs collaboratively with staff and colleagues.
Knowledge of various types of equipment, such as trucks, trailers, and jacks, is an asset.
Commitment to workplace safety.

Responsibilities

Oversee a large, time-sensitive delivery and logistics operation to meet customer expectations and needs, including day-to-day operations and contributions to annual budgeting and planning.
Work with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality, and responsiveness.
Work closely with the Director of Operations on operational plans, goals, and future innovations.
Ensure an effective preventative maintenance program is in place for fleet and equipment.
Develop, implement, and track a monthly operational dashboard showing performance against plan elements.
Ensure external stakeholder processes are followed, including SOP, SOS, and JES.
Manage relationships with brokers, broker-drivers, customers, and support services.
Lead a safe workplace culture and ensure all safety requirements are met.
Provide leadership to supervisors to align operations with operational and customer expectations.
Develop a culture of safety, professionalism, and service excellence across operations.
Maintain policies and procedures to ensure compliance with federal and provincial transportation requirements.
Ensure incidents, including personal injuries, transportation collisions, and spills, are promptly reported and documented, root causes are identified, and corrective and preventative measures are implemented.
Manage dispatch so drivers are scheduled to make company deliveries on time, including customer service reporting for customer relations.
Manage brokers and broker-drivers, including driver schedules, equipment utilization, and driver contracts.
Provide mentoring and guidance through performance management, including setting objectives, conducting performance reviews, making pay recommendations, development planning, and succession planning.
Oversee and manage professional development to support the leadership development program.
Motivate and engage staff and develop effective peers, managers, and clients.
Contribute to the development of annual budgets.
Manage the annual operating budget.
Ensure compliance with company and legislative reporting requirements.

Desired Qualifications

Knowledge of various types of equipment, such as trucks, trailers, and jacks.

You belong at Day & Ross.

Operations Manager

Full-time

Woodstock, ON

The Operations Manager is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers. This includes all day-to-day opeations, as well as contributing to annual budgeting and planning

How You’ll Help:

Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness.
Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
Ensures a preventative maintenance program is in place and effective for fleet and equipment.
Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES,…).
Manages 3rd party relations with brokers, broker-drivers, customers, and support service.s
Leads a safe workplace culture and ensures all safety requirements are met.
Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
Develops a culture of safety, professionalism and service excellence in all areas of operations.
Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning.
Oversees and manages professional development to support leadership development program.
Motivates and engages staff and develops effective peers, managers and clients.
Contributes to the development of annual budgets
Manages to an annual operating budget
Ensures compliance with all company and legislative reporting requirements.

Your Skills and Experience:

Post secondary education, preferably in a field related to transportation or logistics
A suitable combination of education and experience may also be considered
Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management
Advanced communication skills both verbal and written
Computer skills – accuracy, MS products, AS400, web based programs, RF Scanners
Strong trouble-shooting and problem solving skills
Demonstrated customer relationship skills
Strong conflict resolution skills
Ability to work under pressure and to deadlines with an appropriate sence of urgency
Ability to champion business needs in a collaborative manner to staff and colleagues
Results focused
Must be a self starter
Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
Strong commitment to workplace safety

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

About the Company

Day & Ross

Cross-border logistics and transportation services

Day & Ross provides transportation and logistics services across Canada and the US, handling cross-border freight for a diverse set of customers. It moves freight end-to-end by coordinating pickups, using technology for real-time visibility and tracking, and leveraging its Business Agility Hub in Fredericton to integrate new tech. It differentiates itself with personalized customer service, tight pickup coordination, cross-border capabilities, and a large, stable workforce recognized as a top employer. Its goal is to deliver dependable, efficient transportation that creates value for customers while supporting community and strong service performance.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Hartland, Canada
Founded: 1950

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