Business Incident Response Management Project Manager

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Business Incident Response Management Project Manager takes a critical role to mitigate risks by immediately taking ownership of various risk mitigating projects from Discovery to Closure.  The primary objective is to make sure these issues are addressed with the highest sense of urgency with an “all hands-on deck” approach by organizing Stakeholders and Subject Matter Experts to plan, execute and track the recovery efforts in the best possible manner for our clients.  This position will report to, and take direction from, Operations Leadership, however, must be able to work independently.  This position also manages inter-departmental relationships with internal and external business customers at various management levels.

This is a hybrid role based in out downtown Nashville, TN HQ. 

Responsibilities

• Manage BIRM (Business Incident Response Management) issues received via email or Jira from Discovery to Closure.
• Apply proven project management methodologies (both traditional/waterfall and agile/scrum) to coordinate all planning, development, testing, documentation, and implementation activities.
• Develop project management deliverables, including project forms, scope, requirements, plans, issue tracking and status reports.
• Investigate and collect details of the incident in its entirety, validate data received, assess and determine the impact, and engage the appropriate stakeholders.
• Work with cross-functional teams to fix and remediate the issues in a timely manner. Ensure steps have been taken to suspend production of impacted workflows for ongoing issues.
• Schedule, lead, and facilitate BIRM meetings/calls. Document the findings, action items, and next steps. 
• Submit detailed Enterprise Data Management (EDM) tickets for impact lists. Validate reports received and work with EDM to ensure the correct and complete data is pulled.
• Enforce project deadlines and schedules. Follow up on tickets submitted (Fix, RCA, EDM) to ensure prioritization and progress and escalate as needed.
• Prepare and upload batches for re-run audits. Work with Operations Mgmt. on upload schedule.  Work with PSO on creating custom accounts and/or packages if needed.  Monitor batch progress and completion.
• Engage Operations for post audit review assistance. Spot check results received before finalizing impact then seed the list.
• Track progress of the projects and deliverables and regularly report status to stakeholders and internal clients.
• Create client talk track and upon request, client facing RCA, and obtain approval from Compliance before distributing.
• Update and provide support to Account Management and CET on incidents and next steps. Assist with submitting new orders and client credits as needed.
• Conduct postmortem “lessons learned” review sessions. Identify gaps in our processes and recommend solutions to optimize the quality of our services and products.

Qualifications

Education

• Bachelor’s degree in business or equivalent field of study.
• Equivalent experience or combination of education and experience will be considered.
• PMP Certification recommended.

Skills

• Self-starter with strong leadership, communication, problem-solving and analytical skills.
• Ability to communicate and work effectively with cross functional teams across the organization.
• Ability to successfully lead meetings, keep discussion on track towards resolution, delegate and keep stakeholders accountable for tasks.
• Strong strategic thinking, decision making and risk management qualities. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.
• Possesses integrity and resilience to handle pressure and unexpected changes. Takes accountability.
• Highly organized and adaptable. Ability to successfully manage high competing priorities and workload.
• Proficient in utilizing computer systems, with significant experience in Microsoft Office products including Excel, Word, Access, Project PowerPoint, and Visio as well as Internet technologies.

Experience

• Minimum two (2) years of experience at HireRight or other Background Screening Operation.
• Minimum one (1) year experience in business/operations analysis to include learning new processes, applications, and system functionality. Experience in quality and proposing innovative and optimal solutions.
• Project Management experience or experience leading critical projects or responsibilities.
• Experience in creating business documentation.
• Experience working with all levels of an organization including Executive Management.

What do we offer

HireRight offers a competitive benefit package which includes: 

• Medical 
• Dental 
• Vision 
• Paid Life/AD&D Insurance 
• Voluntary Life Insurance 

• Short & Long Term Disability 
• Flexible Spending Accounts 
• 401K 
• Generous Vacation and Sick Program 
• 10 Paid Holidays 

• Education Assistance Program 
• Business Casual Attire 
• Generous Referral Program 
• Employee Discounts and Rewards 
• And much more! 

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight is committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of any legally protected factor.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.