Program Assistant - Social Programs

DEPARTMENT

Parks Recreation & Culture

SALARY

$22.50 - $28.13

JOB SUMMARY

Under general supervision, the Program Assistant (Part-Time) provides administrative, clerical, customer service, and operational support for recreation services and facilities. This position assists with the delivery of programs, events, concessions, and other assigned activities while helping ensure efficient operations and a safe, organized, and positive experience for participants and visitors.

ESSENTIAL JOB FUNCTIONS:

• Assist with the setup and administration of programs, activities, concessions, events, and services using registration, point-of-sale, or other department software.

• Maintain accurate records, registrations, attendance, inventories, sales, and other operational documentation.

• Assist with scheduling programs, leagues, activities, events, facility use, and staff assignments as needed.

• Organize and maintain forms, waivers, reports, program materials, and operational supplies.

• Provide excellent customer service by responding to participant, patron, and customer questions, concerns, and requests.

• Assist with creating and organizing marketing content for social media, digital communications, printed materials, and promotional campaigns.

• Capture photographs and videos to promote department programs, events, services, and facilities.

• Support the promotion of department offerings through flyers, digital content, in-house marketing, and community outreach.

• Assist with participant, customer, and vendor check-in, registration, admissions, sales, and event operations.

• Provide operational support during programs, leagues, concessions, tournaments, rentals, and special events.

• Assist staff, instructors, officials, volunteers, vendors, and contractors with operational and programmatic needs.

• Support league and event operations, including scheduling assistance, participant communication, game-day logistics, and basic coordination.

• Assist with concession operations, including point-of-sale transactions, inventory organization, product stocking, customer service, and maintaining a clean, safe service area.

• Help monitor activities, facilities, and participant engagement to promote a safe, welcoming, and positive environment.

OTHER JOB FUNCTIONS:

• Assist with the setup, operation, monitoring, and breakdown of classes, programs, activities, concessions, rentals, tournaments, and special events.
• Support departmental initiatives, community outreach, special projects, and cross-functional operations to enhance the delivery of recreation services.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities Required:

• Skill in communicating clearly and professionally with participants, staff, and the public.
• Skill in organizing documents, maintaining records, and managing schedules.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to manage routine program needs and provide on‑site support for classes and events.
• Ability to perform basic computer tasks including existing registration software data entry, PC software (including current Microsoft Office Suite applications), email communication, and document organization.
• Ability to assist with social media content capture and distribution.
• Knowledge of office and administrative practices and procedures. 
• Skill in communicating professionally and tactfully with other city employees and the public by oral and written means. 
• Skill with organization and attention to detail. 
• Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies. 
• Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing. 
• Ability to prioritize deadlines and tasks. 
• Ability to learn new systems and procedures quickly. 
• Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives
• Knowledge of fitness instruction techniques and safe exercise practices.
• Skill in leading multi‑level fitness groups in a structured environment.
• Knowledge of group exercise principles and fitness program delivery.
• Knowledge of sports rules, general programming, and first aid.
• Ability to lift, carry, push, or pull 50 pounds.

Qualifying Education and Experience:

• High school diploma or GED equivalent.
• Minimum age of eighteen (18) years.
• Minimum of two (2) years’ experience in customer service, fitness, recreation, or sports programming.
• Must possess a valid Texas Class C Driver’s License

Employment Screenings Required:

• Criminal background check

• Drug/alcohol testing

• Motor Vehicle Review (MVR)

City of Arlington is an Equal Opportunity Employer.