Full-Time

Manager – Customer Success

Month contract opportunity

Posted on 6/11/2024

Achievers

Achievers

1,001-5,000 employees

Employee recognition and rewards software

Senior

Toronto, ON, Canada

Required Skills
Sales
Communications
Requirements
  • Relevant experience in the Human Capital Management (HCM) industry and SaaS solutions
  • Bachelor’s degree in an appropriate field
  • 7+ years of experience in leading teams of Account Management/Customer Success/Sales professionals
  • Experience in a fast-paced, rapidly growing environment
  • Exceptional communication and interpersonal skills
Responsibilities
  • Hire, develop, and lead a team of Customer Success Managers
  • Provide oversight of staff executing Customer Success team responsibilities
  • Forecast and achieve quarterly/annual targets
  • Drive software usage across client base
  • Develop and communicate organizational objectives
  • Engage cross-department resources to support team
  • Streamline processes for scaling the organization
  • Be an Employee Success Evangelist

Achievers specializes in employee recognition software that facilitates frequent recognition, high-quality rewards, and valuable employee feedback. This company stands out as an excellent place to work due to its commitment to leveraging behavior change science to achieve sustainable business outcomes, which also reflects a culture that values impactful employee contributions and constant improvement. By focusing on these aspects, Achievers naturally cultivates a supportive and dynamic work environment that encourages personal and professional growth.

Company Stage

Series C

Total Funding

$162.7M

Headquarters

Toronto, Canada

Founded

2002

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

41%