Team Leader - Front Office

Team Leader, Front Office, The Romanos, a LC Resort, Costa Navarino (2027)

Costa Navarino · Pilos, Greece · — · Posted 2026-10-07

Workplace: on_site

Department: FRONT OFFICE ROMANOS

Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Team Leader, Front Office to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will support the smooth operation of the Front Office department, ensuring high standards of guest service while guiding the team and coordinating daily activities.

Responsibilities

• Prepare daily Front Office documentation and ensure accurate guest arrivals and departures.
• Ensure prompt, efficient and courteous guest service at all times.
• Coordinate the Reception team, delegate tasks and ensure desk coverage throughout the shift.
• Support the training, coaching and performance of new and existing team members.
• Maintain awareness of hotel status, daily functions, events, VIPs and group arrivals.
• Handle guest complaints, resolve first-level concerns and escalate when required.
• Ensure smooth shift handovers and effective communication with Reservations, Housekeeping and other departments.

Requirements

• Minimum 3 years of hotel industry experience, including Front Office experience in a five-star hotel or a similar high-standard environment.
• A Bachelor’s degree in Business, Tourism or Hospitality Management will be considered an advantage.
• Excellent verbal and written communication skills in English.
• Knowledge of Greek and an additional foreign language will be considered an advantage.
• Excellent organizational and communication skills, with the ability to multitask.
• Strong computer skills and proficiency in Opera PMS.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.

Apply

Apply at Costa Navarino

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