Product Support Engineer
About the job
- Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics.
- Customer-focused with a strong commercial understanding.
- Proactive and organized, with a keen interest in self-education and systematic work.
- Ability to quickly understand problems and work systematically towards solutions.
- Good understanding and experience with Microsoft Office applications.
- Excellent written and spoken English communication skills.
- Ability to work independently and collaboratively in a team environment.
- Strong analytical and diagnostic skills with sophisticated scientific equipment and software.
- Willingness to travel up to 10% of the time.
- Provide expert technical support for Thermo Fisher Scientific Gas Isotope Ratio Mass Spectrometry products, working with customers, Field Service Engineers, and internal factory departments to resolve technical issues, support installations and maintenance, deliver training, and drive product quality improvements.
- Resolve and monitor technical problems with the Gas Isotope Ratio Mass Spectrometry product line, including Delta Q and Orbitrap Isora/Isora Pro mass spectrometers.
- Provide support to Service Engineers during installations, repairs, and maintenance.
- Collaborate with the Field Service Organization in various aspects.
- Support software updates globally.
- Train Field Service Engineers by preparing training courses and materials and conducting training sessions.
- Create, update, and distribute Factory Communication documents on the Factory Product Support website.
- Report field problems to relevant factory departments, including Quality, R&D, and Parts & Repair, to drive quality improvements and contribute to finding and implementing solutions in the field.
- An electronic engineering degree is a clear advantage.
- Experience troubleshooting electronic systems.
- Technical experience with Thermo Fisher Scientific Orbitrap and GIRMS mass spectrometers.
- Experience providing trainings or workshops.
About the company
Thermo Fisher Scientific makes and sells the instruments, chemicals, consumables and lab services that drug companies, hospitals, universities and industrial labs use for research, testing and production. Its products cover work from gene sequencing and protein analysis to diagnostic tests and lab freezers, and its distribution arm ships supplies to labs worldwide. Drug developers also hire it to run clinical trials and to manufacture medicines under contract. It earns money from consumables that labs buy again and again, along with instrument sales, service contracts and outsourcing fees. The company traces its roots to Thermo Electron, founded in 1956, which merged with Fisher Scientific in 2006, and it is based in Waltham, Massachusetts.
Company Size
10,001+
Company Stage
IPO
Headquarters
Waltham, Massachusetts
Founded
1956
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Simplify's Take
What believers are saying
- Drugmaker demand is firming: revenue rose 10% to $11.99 billion in the June 2026 quarter, 5% excluding deals and currency.
- Profits are outpacing sales, which supports stock grants: adjusted earnings per share rose 13% in the June 2026 quarter.
- Career paths span many businesses: Thermo Fisher runs four segments, from diagnostics to contract drug development.
What critics are saying
- Factory jobs are shrinking: Thermo Fisher announced in January 2026 it will close its Asheville plant, cutting 421 jobs.
- Whole units get sold: microbiology, with $645 million in 2025 sales, went to buyout firm Astorg in August 2026.
- Cuts reach California too: Thermo Fisher filed in January 2026 to lay off 173 Carlsbad workers by March.
What makes Thermo Fisher Scientific unique
- Many familiar lab brands sit under one roof: Thermo Fisher owns Thermo Scientific, Applied Biosystems, Invitrogen and Fisher Scientific.
- Thermo Fisher reaches labs through its own sales force of about 14,000 people, per its 2025 annual filing.
- Its trial-data unit Clario has supported about 70% of FDA and EMA novel drug approvals over the past decade.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Unlimited Paid Time Off
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options
- 401(k) Retirement Plan
- 401(k) Company Match