Wellbeing Coordinator - Spa

Job Description

Join our team as a Wellbeing Coordinator in the Halehouse Spa and help bring to life the Joy of Wellbeing that is unique to Auberge.  At Stanly Ranch transformative wellbeing defines our approach to the Joy that we bring our guests, members & residents.  The Wellbeing Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedule treatments, meet and greet guests, sell merchandise and check on fitness areas.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Maintain the Spa and Fitness Center areas in spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
• Use good judgement and maintain discretion and diplomacy while performing job duties.
• Participate in all designated programs, meetings, and training.

The starting range for this position is $21.50. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• RBS - Alcohol Training Certification Required (within 30 Days of Hire)
• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast-paced environment with an outgoing team.
• Possess excellent communication style and skills.
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.  While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.  With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. 

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.