Medicentres Canada

Runs family medicine and walk-in clinics

Clinic Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLondon, ON, CanadaCA$55k - CA$60k /yrIn-person

About the Job

Requirements

One to three years of clinic experience.
Two to three years of management experience, preferably in a healthcare clinic.
Customer service focus and strong communication skills.
Attention to detail and problem-solving skills.
Ability to adapt and remain flexible.
Leadership skills and the ability to manage and motivate teams.
Ability to handle confidential information in compliance with Health Information Act guidelines.

Responsibilities

Oversee efficient day-to-day clinic operations and implement, lead, and communicate new initiatives and programs to staff and physicians.
Collaborate with physicians, patients, clients, vendors, and internal and external customers to support high-quality patient care.
Achieve performance goals, including physician retention and satisfaction, physician patient count, controllable expenses, and operational targets.
Support patient, physician, and staff engagement.
Ensure company policies, processes, and procedures are followed.
Maintain optimal medical and office supply levels according to budget and ensure clinic equipment is maintained.
Ensure clinic-generated funds are accurately accounted for daily.
Maintain cleanliness, safety, equipment cleaning, and infection prevention and control standards.
Handle patient concerns in accordance with customer service standards.
Communicate and execute strategic initiatives affecting clinic operations, including customer service culture, communication, core purpose, and values.
Liaise with the Regional Operations Manager and clinic support team regarding clinic profiles and changes.
Complete operational reporting and metrics on time.
Protect and safeguard the electronic medical record according to organizational policy.
Manage clinic staffing levels to follow the staffing model.
Conduct performance management, performance reviews, and progressive discipline.
Hire medical and non-medical staff as required.
Communicate health and safety initiatives and ensure compliance with company policies.
Support new physician onboarding, including electronic medical record training, appointment booking, and billing submission.
Ensure billing submissions are accurate, resolve rejections daily and monthly, and support timely physician payment.
Support and execute business development programs and initiatives and support clinic growth.
Participate in and support community involvement and the Medicentres brand’s community perception.
Model organizational values and ensure staff understand and consistently demonstrate the organization’s purpose and values.
Provide hands-on day-to-day management, direct supervision, support, and accountability for the clinic team.
Perform other duties as assigned.

Job Location: Wonderland
Job Type: Full Time
Schedule: Days, Evenings, Weekends...
Compensation: $55,000 – $60,000
Number of Vacancies: 1

COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care. This role supports a remote location and requires strong problem-solving skills and the ability to work independently.

PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight

Achieving the performance goals including, but not limited to physician retention, physician satisfaction, physician patient count, controllable expenses, and operational targets.
Responsible for patient, physician and staff engagement.
Ensures that company policies, processes and procedures are adhered to.
Ensures optimal levels of medical and office supplies are maintained according to budget.
Ensures clinic equipment is well maintained.
Ensures that funds generated by the clinic are accurately accounted for on a daily basis.
Ensures standards for cleanliness, safety, equipment cleaning and IPAC (infection prevention and control) are maintained.
Responsible for handling patient concerns in an effective manner in accordance with our
customer service standards.
Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes.
Ensures all operational reporting and metrics are completed in a timely manner.
Ensures the EMR is protected and safeguarded according to organizational policy.
Manages clinic staffing levels for adherence to the staffing model.
Responsible for all aspects of performance management, performance reviews and progressive discipline.
Responsible for hiring both medical & non-medical staff as required.
Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies.
Supports full onboarding for new physicians, including EMR training, appointment booking support, and billing submission support.
Ensures billing submissions are accurate, reviews and fixes rejections daily and monthly, and supports timely physician payment.
Performs other duties as assigned

Business Development

Supports and executes on business development programs and initiatives
Supports the growth of the clinic
Participates in and supports community involvement and perception of the Medicentres brand

Organizational Leadership

Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis.
Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner.
Provides day-to-day management of clinic staff and is responsible for the direct supervision, support, and accountability of the team.

KNOWLEDGE, SKILLS AND EXPERIENCE

1-3- years clinic experience
2-3 years management experience, preferably in a health care clinic
Customer service focus with strong communication skills
Detail oriented with exceptional problem-solving skills
Demonstrated ability to be adaptable and flexible
Demonstrated leadership skills with the ability to manage and motivate teams
Ability to handle confidential information in compliance with the Health Information Act guideline

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

About the Company

Medicentres Canada

Runs family medicine and walk-in clinics

Medicentres Canada runs community medical clinics for individuals and families across Alberta, Saskatchewan, Manitoba and Ontario. Patients visit family physicians through scheduled appointments or walk-in care, while specialists work with those doctors on more focused medical concerns. The clinics combine ongoing family medicine with treatment for everyday illnesses and injuries, giving patients access to routine medical care outside a hospital setting. Alongside insured visits, the business conducts medical examinations and other uninsured services that patients pay for separately. Founded in 1979, Medicentres is headquartered in Edmonton, Alberta.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Edmonton, Canada
Founded: 1979

Recently Posted Jobs

Explore more opportunities at Medicentres Canada

See more jobs