Digital Transformation Officer

Job Description

The Digital Transformation Officer will lead and support the digital transformation agenda across Securitas Ireland, driving innovation, efficiency, and operational excellence through the adoption of technology, automation, and data-driven decision-making.

The role will work closely with operational, commercial, HR, finance, and technology teams to identify opportunities for process improvement, implement digital solutions, enhance customer experience, and support the organisation's long-term business strategy.

The successful candidate will act as a change champion, ensuring that digital initiatives deliver measurable business value while maintaining compliance, security, and service excellence standards.

Digital Transformation Strategy

• Support the development and execution of Securitas Ireland's digital transformation roadmap.
• Identify opportunities to improve operational efficiency through digital technologies and automation.
• Research emerging technologies and recommend innovative solutions that support business growth and customer requirements.
• Collaborate with key stakeholders to prioritise transformation initiatives and projects.

Project Management:

• Lead and coordinate digital transformation projects from design through to implementation and evaluation.
• Develop project plans, timelines, budgets, and success measures.
• Monitor project progress and ensure delivery against agreed objectives.
• Manage project risks, dependencies, and stakeholder communications.

Process Improvement & Automation:

• Review existing business processes and identify opportunities to streamline workflows.
• Lead process mapping, analysis, and continuous improvement initiatives.
• Implement automation solutions to reduce manual administration and improve service delivery.
• Support the integration of systems across business functions.

Data & Business Intelligence:

• Promote the effective use of data analytics and reporting tools.
• Develop dashboards and management reporting to support operational performance.
• Use data insights to identify trends, risks, opportunities, and areas for improvement.
• Support data governance and data quality initiatives.

Change Management:

• Drive employee adoption of new technologies and digital processes.
• Develop communication and engagement plans for transformation projects.
• Deliver workshops, training, and awareness sessions. 
• Act as a digital champion across the organisation.

Stakeholder Management:

• Build strong relationships with operational leaders, clients, and suppliers.
• Work collaboratively with IT teams, software vendors, and third-party partners.
• Provide regular updates to senior leadership on transformation progress and outcomes.

Compliance & Security:

• Ensure digital solutions align with company policies, GDPR requirements, and security standards.
• Support information security awareness initiatives.
• Maintain appropriate governance and controls throughout project implementation.

Key Performance Indicators (KPIs):

• Successful delivery of digital transformation projects.
• Process efficiency improvements and cost savings achieved.
• User adoption rates of new systems and technologies.
• Reduction in manual processes and administrative workload.
• Improvement in operational performance metrics.
• Stakeholder satisfaction scores.
• Delivery of projects within agreed timelines and budgets

Qualifications

Essential:

• Degree in Business, Technology, Information Systems, Project Management, or a related discipline.
• Minimum 3-5 years' experience in digital transformation, business improvement, project management, or change management.
• Experience managing technology or business transformation projects.
• Strong understanding of business process improvement methodologies.
• Excellent stakeholder management and communication skills.
• Experience using Microsoft 365 applications including Power BI, Power Automate, SharePoint, and Teams.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects simultaneously.

Desirable:

• Professional qualification in Project Management (PRINCE2, PMP, Agile, or equivalent).
• Lean Six Sigma certification.
• Experience within security services, facilities management, logistics, or multi-site operational environments.
• Knowledge of AI, automation, and digital workplace technologies.
• Experience with workforce management and scheduling systems.

Competencies:

Customer Focus

Demonstrates a commitment to improving customer and employee experiences through digital solutions.

Innovation

Actively seeks opportunities to introduce new technologies and ways of working.

Collaboration

Builds productive relationships across departments and levels of the organisation.

Results Driven

Delivers measurable improvements and business outcomes.

Change Leadership

Influences and supports colleagues through organisational change.

Strategic Thinking

Aligns technology initiatives with business objectives and future requirements.

Securitas Values

The Digital Transformation Officer will demonstrate and promote the Securitas values of:

• Integrity
• Vigilance
• Helpfulness

While supporting the organisation's commitment to operational excellence, innovation, employee engagement, and customer service.

Additional Information

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

Benefits:

• Employer Contribution Pension Scheme from the day you join the Company
• Company phone and laptop
• Progression, training and development opportunities
• Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.)
• Private health insurance
• Free onsite parking
• Substantial Maternity Leave top up payment
• 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.
• Christmas Savings Scheme
• Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
• 25 days annual leave

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website: https://www.securitas.ie/

Available jobs: https://www.securitas.ie/careers/available-jobs/

Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/

Compensation: N/A to 80000 (EUR) (YEARLY)