About the Role:

A Cases Analyst I is responsible for analyzing customer and transactional activity to identify patterns within data, detect key and underlying factors to evaluate behavior, and report suspicious activity involving Pathward accounts and/or services, in accordance with bank procedures. This position requires the person to evaluate multiple banking product types, financial crime types, and systems.

What You Will Do:

• Analyze information presented from the data systems to assess customer profiles and transactional activity.
• Determine whether activity is suspicious utilizing various investigative tools and techniques and identify reportable transactions.
• Complete and maintain case files for all investigated activity and ensure documentation is accurate and thorough.
• Summarize results of investigation in a detailed and concise written narrative.
• Complete regulatory forms and recordkeeping requirements, e.g., Suspicious Activity Reports and Currency Transaction Reports.
• Take appropriate action on notifications received from internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.).
• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality.
• Meet or exceed quality, productivity, and leadership metrics.
• Other duties as assigned.

What You Will Need

• Data gathering and analysis.
• Attention to detail.
• Conceptual and analytical thinking.
• Strong written communication skills.
• One or more years’ experience preferred, utilizing comparable knowledge and job skills.
• Knowledge of banking products, operations and corresponding data gathering, and analysis is helpful.
• High school certification or equivalent required.
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) preferred.
• Drawing correct and realistic conclusions and making timely decisions based on available information.
• Understanding a given situation by combining information, identifying patterns or connections between situations that are not obviously related, and identifying key or underlying issues in complex situations.
• Upholding accepted social and ethical standard in job-related activities and behaviors.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $16.59 hourly – $29.59 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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