Guest Services Executive - Front Desk

Job Description

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas
• Assist guests with check-in and check out
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment
• Manage and assist guests with any enquiry that may arise
• Process all guests check out by confirming invoice balance, payment mode and feedback on stay

Qualifications

• Diploma from preferably hospitality or related field
• Minimum 1 years’ relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language

Additional Information

• Possess strong interpersonal skills. 

• Understand and addresses guests and/or colleagues needs. 

• Create and maintain a cohesive environment for the team. 

• Focus on service with an eye for detail and an approachable attitude. 

• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. 

• Prioritise and organize work assignments. 

• Self-motivated and show good initiative in a dynamic environment. 

• Ensure security and confidentiality of guest and hotel information. 

• Possess good computer and property management system skills 

• Embrace and responds to change effectively