Field Service Technician

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical mission critical communications systems at customer locations.

Job Description

The job tasks encompass a wide range of technical responsibilities, including the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates closely with Public Safety Customers, System Managers, Engineers, Sales Teams, Project Managers, System Technologists, and Service Partners to successfully complete assigned tasks. Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our Public Safety Customers.

• Maintain, optimize, test, document and manage highly technical Motorola communications systems.
• Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions.
• Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and the documentation of results.
• Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.  
• Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
• Deliver knowledge in standard telephony, dedicated data circuits, and packet switching techniques.
• Provide weekly reports of activities and accomplishments.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Continuous training in the latest technologies and troubleshooting techniques.
• Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

Preferred Skills:

• Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
• Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
• Highly knowledgeable in wired/wireless communications systems, including local area networks (LAN) and wide area networks (WAN).
• The ideal candidate should possess a strong understanding and awareness of cybersecurity principles and practices.
• Proficient in Google Suite, MS Word, Excel, Outlook, and Access, demonstrating strong computer literacy.
• Possesses exceptional self-management and interpersonal skills to effectively collaborate with customers, subcontractor partners, and various teams within Motorola Solutions.
• Self-motivated and capable of performing duties independently without direct supervision.
• Skilled in quickly resolving customer problems even in stressful situations.
• Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks. 
• Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
• Ability to develop and deliver technical training.
• Provides guidance on integrating new tools and solutions into team operations.
• Proven experience utilizing equipment commonly used for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs).
• Skilled in configuring and testing Motorola two-way radio and subscriber products.
• Experience working with logging recording systems, RF interfaces, wired/wireless communications systems, 911 applications, and networking equipment. 

Candidate Requirements:

• The Field Service Technician MUST live a commutable distance to the Miami Dade County area.
• Must be willing to travel 25% of the time and live within 50 miles from the coverage area.
• Must be able to obtain background clearance as required by government customer(s).
• Must have a current, valid driver’s license and no traffic violations.
• Ability to be on-call 24/7/365
• FCC license and industry certifications such as ETA are a plus.
• CET certifications through CompTIA Network+ and/or Security+ are highly desirable.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $75,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School Diploma/GED OR 3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, Military, Motorola equipment, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment.
• Must be a US Citizen and able to obtain background clearance as required by US government customer(s).

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.