Operations Technology Analyst

Principal duties and responsibilities:

• Own the process of deploying bus schedules data, announcements, configuration updates, and other information to dispatch systems using vendor configuration tools, ensuring timeliness and attention to detail. Responsible for importing, preparing, and exporting schedule and related data to the CADAVL system.  
• Collaborate with various teams within the Operations department to maintain list of bus stop, announcements, and destination change requests, and prioritize accordingly.  
• Support the Sr. Sys Admin and Manager of Dispatch Tools in investigating reported scheduling, announcement, and headsign related issues, which will become increasingly important during Bus Network Redesign.  
• Develop an understanding of bus operations and transit data at the MBTA, and act as a resource for other team members. 
• Support MBTA bus operations staff such as dispatchers, field inspectors, and bus operators who rely on TID tools. Help other TID and MBTA teams understand and use our technology. 
• Improve team processes alongside the Manager of Dispatch Tools and the Sr. Sys Admin.   

Minimum experience and required skills:

• Technical familiarity: While you won’t be writing much code, you should be familiar with hardware and/or software configuration, IT practices, and be somewhat conformable with command-line tools.


• Approximately 1 or more years of experience in system administration, technology, transportation operations, scheduling/planning, customer service, or a related industry.  
• Effective organizational, analytical, multi-tasking, time management and documentation skills. 
• Excellent oral and written communication skills, and the ability to translate both for different audiences 


• Attention to detail: Our riders and frontline staff expect and deserve a reliable system with as little downtime as possible, as well as accurate information about service. This position requires empathy for our users and attention to the small details that may end up mattering quite a lot for an individual’s experience using our technology.  

Work experience guidelines (Preferred experience):

• Familiarity with the MBTA transit system as a rider 
• Experience working in the transportation industry, the public sector, or with dispatch technologies.  
• Experience or knowledge of HASTUS and TransitMaster/OnRoute software preferred 

Minimum education:

• Formal education in system administration, computer science, transportation planning, engineering, or a related field (This could be a college degree, a bootcamp, a certificate program, or something else entirely).  

Physical demands and working conditions:

• This is primarily a hybrid role with the expectation of working in the office at least two days a week. Occasionally, we may ask you to visit the field: MBTA buses, garages, stations.  


• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job conditions:

• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. 
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.  
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).  


• The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job, and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.